Field Service Technician & Sales Specialist

About the role

Estuary Group is a proudly Australian engineering and innovation company that designs and supports a range of unique equipment used by some of the country’s most recognised retailers and hospitals. With hundreds of units deployed across New South Wales, we are expanding our field servicing and sales team to keep our products in excellent working order.

This multi-faceted role offers a dynamic blend of technical support, growth, and operations by combining:

• Retail Product Servicing: Executing hands-on maintenance to keep equipment performing at its best.

• Healthcare Product Sales: Driving revenue and managing relationships within the medical sector.

• Business Development & Projects: Identifying new growth opportunities and leading key initiatives.

• Administration Tasks: Managing day-to-day documentation and administrative duties to support operations

Key responsibilities

• Perform emergency servicing, inspections and repairs of Estuary Group equipment at various retail locations

• Complete work according to an allocated daily and weekly service schedule

• Troubleshoot mechanical issues and replace plug-and-play components as needed

• Perform scheduled preventative maintenance servicing, inspections and repairs of Estuary Group equipment at various retail locations

• Identify Hospitals & Rehabilitation Centres in Sydney area and build relationships with key personnel

• Execute product presentation and demonstration plans for hospitals and achieve agreed sales revenue targets

• Build knowledge and expertise within the healthcare industry with focus on hospital and age care facilities

• Maintain accurate service records through mobile system, documenting work completed, parts replaced, issues identified and follow-up required

• Manage parts inventory and basic tools provided with the work vehicle

About you

• Practical/mechanical mindset – trade experience is welcome but not essential

• Confidence with hand tools (spanners, drills, screwdrivers)

• The ability to troubleshoot problems and follow technical instructions

• The ability to work to a schedule and meet allocated service timeframes

• Ability to work independently or as part of a team

• Full driver's licence and good driving record

• Excellent relationship-building skills, sharp product knowledge

Benefits

• Fully maintained service vehicle (fuel, tools, parts included)

• Company phone, laptop, uniform, and PPE

• Ongoing support and training

• Manage your allocated work independently within clear company procedures and schedules, with guidance and support from the team when needed

• Variety of locations and day-to-day work

• Opportunities for growth within Estuary Group