Warehouse Pick Pack Lead

Welcome to The Wellbeing Food Co

At The Wellbeing Food Co., we partner with childcare providers across Queensland and New South Wales to deliver nutritious, delicious meals that fuel children for lifelong wellbeing. We're proud to simplify mealtimes for centres while catering to over 100 allergens, dietary needs, and preferences—including vegetarian and Halal-certified options.

It's an exciting time with the business well positioned for growth and seeking a Senior Warehouse Pick & Pack Lead to join our team.

Key Responsibilities

Pick & Pack Operations

• Work as an active member of the warehouse pick and pack team.

• Accurately pick, pack and prepare customer orders in line with delivery schedules.

• Assist with staging and preparation of outbound deliveries.

• Support efficient daily warehouse workflow and prioritisation.

Team Leadership

• Lead and coordinate a team of 4 warehouse team members.

• Work hands-on alongside the team on pick, pack and warehouse duties for approximately half of each shift, splitting time between floor work and supervision.

• Provide day-to-day support, guidance and direction to team members.

• Ensure team members are signed in and out appropriately and taking required meal and rest breaks.

• Support consistent adherence to warehouse procedures and food safety requirements.

• Assist with onboarding and practical training of new warehouse team members.

• Escalate operational or process concerns to management where required.

Receivals & Daily Checklists

• Complete all incoming stock receivals daily, in line with company procedures and delivery schedules.

• Verify received stock against purchase orders and delivery dockets, checking quantity, quality, and condition on arrival.

• Ensure temperature-controlled and cold chain goods are received, checked and stored in line with food safety protocols.

• Complete daily receivals and warehouse checklists in full and submit for management approval/sign-off each day.

• Identify and escalate any discrepancies, damaged goods, or non-conforming stock at receival.

• Maintain accurate receival records and documentation to support traceability and compliance.

Stock Presentation & Inventory Control

• Maintain warehouse organisation and presentation standards.

• Face up stock and ensure products are clearly organised and accessible.

• Ensure FIFO (First In, First Out) stock rotation practices are consistently followed.

• Identify damaged, short-dated or non-conforming stock and escalate appropriately.

• Support accurate stock movement and storage practices.

Stocktake & Warehouse Accuracy

• Lead and coordinate floor-based stocktake activities on scheduled stocktake days.

• Assist in investigating and resolving stock discrepancies.

• Support warehouse accuracy and inventory integrity.

Freight & Consignment Support

• Assist with booking freight and consignments as required.

• Coordinate scheduled inbound and outbound shipments with approved carriers.

• Prepare and maintain accurate freight and shipping documentation.

• Verify the accuracy of incoming and outgoing shipments and supporting paperwork.

• Assist in tracking deliveries and escalating freight issues or delays.

Food Safety & Compliance

• Follow all food safety, hygiene and workplace health and safety procedures.

• Maintain compliance with company procedures and relevant operational standards.

• Support The Wellbeing Food Co's commitment to food safety excellence and operational compliance.

Skills & Experience

Essential:

• Experience working within warehouse, logistics or pick and pack operations, ideally in a lead or supervisory capacity.

• Experience leading or supervising a small team.

• Strong attention to detail and process discipline.

• LF (Low Order) forklift licence.

• Demonstrated ability to support and guide team members on the floor.

• Experience with daily receivals processes and completing/approving operational checklists.

• Good organisational and time management skills.

• Reliable, practical and hands-on approach to work.

• Ability to work in temperature-controlled environments and undertake manual handling.

Desirable:

• Experience within food manufacturing, cold chain or FMCG environments.

• Stocktake or inventory experience.

• Freight or consignment booking experience.

What We Offer

Joining our team means becoming part of a forward-thinking, passionate collective dedicated to revolutionizing child nutrition.

High-Growth Environment: As we continue to expand and push the boundaries of child nutrition, you'll be at the forefront of an exciting journey. Your contributions will directly impact our growth, making each day a new opportunity to excel.

Inclusive and Diverse Team: Our team is a tapestry of diverse backgrounds, ideas, and experiences. We value each unique perspective and believe that our differences are our strengths. You'll find a supportive and inclusive community where everyone's voice is heard and respected.

Career Progression Opportunity: At TWBFC, we're committed to helping you reach your career goals. Our focus on growth means you'll have the chance to learn, grow, and advance your career within the company. We invest in your development, ensuring you have the tools and support needed to thrive.