Barista cum Cashier- Taytay

Job Description
 

Duties and Responsibilities

Product

• Sells beverage items, as well as coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates

• Prepares and sells beverages by following prescribed recipes and preparation techniques; maintains the highest quality, consistent product standards

• Develops an understanding of coffee and the various differences in flavor and blends that different roasting and brewing methods produce

• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications

• Generates revenues by attracting new customers and defining new and expanded services and products, as well as upselling other items available in the store

Service

• Greets all customers with fast, friendly, personalized service and develops a rapport by determining their food and beverage interests and needs

• Ensures that all customers are educated on all products and services

• Verbally receives and calls back customer orders in a friendly manner

• Reports all customer complaints to manager

• Responds proactively to prevent customer service situations

• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner

• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders

Environment

• Restocks shelves when necessary/maintains inventories by replenishing bar and packaging supply; Prepares weekly list of items in low stock for proper delivery; Assists in the distribution of weekly shipments

• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs

• Maintains safe and healthy work environment by following organization standards and sanitation regulations.

• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

• Reports potential safety hazards, employee accidents and any operational inconsistencies to the manager.

Requirements, Qualifications & Physical Demands:

• Provides assistance in special events, as needed

• Champion in promoting positive morale and professional attitude

• Amenable to work on flexible operational schedule, extended hours as needed

• Excellent verbal and written skills

• Well-organized and detail-oriented