Operation Specialist - Seafreight & Airfreight

About Position 

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority

• Pro-actively inform customer about any irregularities and provide alternative solution

• Read and follow instructions defined in customer specific SOP’s

• Organize the day to day running of specific import / export operational duties

• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation

• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.

• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.

• Monitor daily [import/export] shipment/delivery requirements

• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.

• Maintaining latest customer contact to ensure quality service provided to customer

• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.

• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.

• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth

• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.

• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.

• Support country on system roll out.

• Assist implementation of new customers, review SOP and provide pro-active feedback

• Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

• Excellent communication and customer service skills

• End to end Air/Ocean Freight Import / Export experience is essential

• Able to plan work and meet deadlines

• A pro-active attitude

• Ability to work under pressure to cope with periods of high workload and tight timelines

• Willingness to work overtime to meet deadlines when required

Functional / Industry requirements

• Work experience in international logistics or freight forwarding apprenticeship preferred

• 1-3 years of experience in operation preferred

• International working experience preferred

Language Skills

• Fluent in English (written and spoken)

• Other languages (written and spoken) beneficial.

Computer Literacy

• Microsoft Office 365 Products

• CargoWise One experience is a plus