Customer Care Support

Job Summary

The Customer Care Support is responsible for providing frontline assistance to clients, ensuring that inquiries, requests, documentation, and property-related transactions are handled efficiently and professionally. The role will serve as a key support point for customer concerns, operational coordination, and issue resolution.

Our ideal candidate has experience in the real estate industry, strong customer service and communication skills, and familiarity with property documentation, CRM platforms, and property management systems.

Key Responsibilities

• Serve as a primary point of contact for clients regarding inquiries, requests, concerns, and property-related transactions.

• Provide accurate, timely, and professional responses through phone, email, messaging platforms, and other communication channels.

• Assist clients with processes, requirements, documentation, account concerns, and property-related inquiries.

• Maintain a customer-focused approach and ensure a positive client experience throughout the transaction.

• Provide basic technical and operational support to clients and internal users utilizing the company’s CRM and property management systems.

• Assist users with system-related concerns, account access, data updates, and basic troubleshooting.

• Ensure that client information, transaction records, and relevant documentation are properly updated and maintained in the system.

• Coordinate with appropriate teams or system administrators when issues require further technical assistance.

• Coordinate with Property Management, Sales, Documentation, Engineering, Finance, and other departments to facilitate client requests and property-related transactions.

• Assist in monitoring the status of client concerns, requests, documents, and operational requirements.

• Follow up with concerned departments to ensure timely completion of pending actions.

• Maintain accurate records and documentation of client interactions, requests, and resolutions.

• Identify, investigate, and resolve customer concerns within the scope of the role.

• Monitor pending and unresolved concerns to ensure proper follow-through and timely resolution.

• Escalate complex, sensitive, or unresolved cases to the appropriate department or management.

• Coordinate with concerned teams to ensure that escalated issues are properly addressed and communicated to the client.

• Assist in reviewing and processing property-related documents and client requirements.

• Maintain organized records of customer concerns, transactions, requests, and resolutions.

• Prepare basic reports, monitoring sheets, and updates related to customer concerns and operational activities.

• Ensure that all customer and transaction information is handled accurately and confidentially.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or a related field.

• With relevant experience in the real estate industry is highly preferred.

• At least 1–2 years of experience in customer service, customer care, sales support, property management, real estate operations, or a related role.

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Familiarity with real estate and property-related documentation and processes.

• Experience using CRM platforms, property management systems, or other business software.

• Basic troubleshooting skills and ability to assist users with system-related concerns.

• Strong coordination, organization, and follow-up skills.

• Ability to handle multiple concerns and prioritize tasks in a fast-paced environment.

• Detail-oriented, resourceful, and solutions-driven.

• Ability to handle customer concerns professionally and escalate complex matters appropriately.

• Proficient in Microsoft Office or Google Workspace.

• Must be based in or near Marikina City.