Customer Service Agent - Logistics Account - 1 yr exp in BPO

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Role Overview

As a Logistics Coordinator, you will be the backbone of our supply chain operations, ensuring the seamless movement of goods across air, sea, and land. We are seeking a dependable, self-driven professional who has moved past the entry-level learning phase and thrives in an autonomous environment.

In this role, you will act as a "safe pair of hands"—taking full ownership of end-to-end shipping documentation, proactive track-and-trace, and high-stakes communication with global carriers, vendors, and clients.

Key Responsibilities

• End-to-End Shipment Monitoring: Track and report the real-time status of air, sea, and land freight. Proactively detect, flag, and mitigate delays before they impact the client.

• Documentation & Compliance: Source, verify, and manage all essential shipping documents (Bills of Lading, AWBs, Customs declarations, commercial invoices) ensuring strict compliance with client SLAs and industry regulations.

• Stakeholder Communication: Act as the primary point of contact for carriers, vendors, internal teams, and clients, facilitating clear and timely updates via email and phone.

• Operational Support & Problem Solving: Handle back-office logistics tasks, process track-and-trace updates, and resolve routine transportation disruptions with minimal supervision.

• Risk Escalation: Swiftly identify potential bottlenecks in the supply chain, develop contingency options, and escalate high-risk issues when necessary.

• Quality & Standards: Maintain high data accuracy, adhere to company health and safety regulations, and consistently hit or exceed account-specific KPIs.

Qualifications & Key Competencies

• Logistics & Freight Expertise: Solid operational knowledge of international supply chain modes (Air, Sea, Road) and their respective documentation requirements.

• Bilingual Communication: Strong English proficiency (B2–C1 level minimum) with excellent verbal and written communication skills for international stakeholder management.

• Decisive Problem-Solving: Ability to analyze transport disruptions independently, adapt to fluid situations (e.g., port congestion, customs holds), and make sound decisions under pressure.

• High Attention to Detail: Proven track record of precision in data entry, document control, and record-keeping.

• Customer-Centric Mindset: A resilient, professional attitude when navigating delays or high-stress operational challenges.