Junior Endpoint & Help Desk Engineer (MSP)

Junior Endpoint & Help Desk Engineer (MSP)

Join Our Team

Join our growing Managed Services Provider (MSP) supporting U.S.-based business clients. This role focuses primarily on Windows endpoint management, automated patching, and endpoint security while also providing remote Tier 1/2 technical support. You'll gain hands-on experience with enterprise MSP tools including Kaseya, Microsoft 365, AutoTask, and IT Glue while building your systems administration career.

Why Join Us

• Work with modern enterprise MSP technologies.

• Hands-on experience with endpoint management, cybersecurity, and automation.

• Mentoring from experienced senior engineers.

• Stable long-term employment supporting U.S.-based businesses.

Primary Responsibilities – Endpoint Management & Patching

• Monitor Kaseya dashboards and various log files, alerts, and reports to ensure patching and other tasks complete successfully.

• Deploy Windows OS and third-party software patches using Kaseya VSA X.

• Monitor endpoint health, patch compliance, backups and vulnerability remediation.

• Assist with endpoint security, maintenance, and remediation activities.

• Test and validate patches prior to deployment.

• Troubleshoot failed patch deployments, backups and endpoint issues.

• Maintain patch policies, endpoint configurations, and documentation.

• Generate compliance and endpoint health reports.

• Collaborate with the Service Desk and NOC teams on escalated endpoint issues.

• Escalate complex issues to senior engineers when appropriate.

Secondary Responsibilities – Help Desk Support

• Provide remote Tier 1/2 support for Windows workstations, Microsoft 365, printers, and business applications.

• Respond to Service Desk tickets according to priority and SLA.

• Troubleshoot Windows, Active Directory, Microsoft 365, Outlook, and hardware issues.

• Assist with user onboarding and offboarding.

• Deploy endpoint monitoring and security agents.

• Maintain documentation in AutoTask and IT Glue.

• Deliver excellent customer service while escalating complex issues as needed.

Required Qualifications

• 1–2 years of IT support, MSP, help desk, systems administration, or endpoint management experience.

• Experience supporting Windows 10/11, Windows Server, and Microsoft 365.

• Working knowledge of Active Directory and remote support tools.

• Basic understanding of patch management, endpoint security, and cybersecurity best practices.

• Strong troubleshooting, communication, and customer service skills.

• Excellent written and spoken English.

Preferred Qualifications

• Previous MSP experience.

• Familiarity with Kaseya, ConnectWise, NinjaOne, Datto RMM, or similar RMM platforms.

• Experience with AutoTask PSA and IT Glue.

• Basic PowerShell scripting.

• Knowledge of networking fundamentals, firewalls, routers, and VoIP.

• CompTIA A+, Network+, Security+, or Microsoft certifications.

Technologies You'll Use

• Kaseya VSA X

• AutoTask PSA

• IT Glue

• Microsoft 365

• Windows 10/11

• Windows Server

• Active Directory

• VMware

• PowerShell

• Remote Desktop

• Endpoint Security

Work Schedule

Tuesday to Saturday 2:00 AM – 11:00 AM Manila Time

In-office: 1047 Metropolitan Avenue, Makati

Benefits

10% night shift differential applied to ALL hours worked

14 paid time off days (whether sick or vacation)

10 holidays (9 full days and two half days) following U.S. holidays

Health insurance coverage for employee and two dependents