Account Officer

Job Description:

Performance & KGO Accountability

• Meet minimum weekly activity targets for client calls, field visits, prospecting, and follow-ups.

• Maintain an active and updated sales pipeline with accurate status monitoring.

• Achieve required conversion ratios from lead generation to approved and released accounts.

• Consistently contribute to branch growth through new client acquisition and portfolio expansion.

Client Relationship Management

• Build long-term relationships with clients to encourage repeat business and referrals.

• Respond to client inquiries and concerns within the required turnaround time.

• Provide professional after-sales support and regular account follow-ups.

Reporting & Documentation

• Submit complete and timely daily, weekly, and monthly sales reports.

• Ensure all client information, loan documents, and CRM/system entries are accurate and updated.

• Maintain detailed notes and status updates for all handled accounts.

• Field Work & Prospecting Expectations

• Conduct regular fieldwork, area mapping, and business visits to identify potential borrowers.

• Participate in company-led prospecting activities, events, and marketing campaigns.

• Establish partnerships and referral networks within assigned territories.

Compliance & Risk Management

• Ensure all accounts comply with company policies, credit standards, and regulatory requirements.

• Verify authenticity and completeness of submitted documents before endorsement.

• Protect confidential client and company information at all times.

• Professionalism & Team Collaboration

• Attend all required meetings, trainings, and coaching sessions.

• Collaborate with Credit, Operations, and Collections teams to support smooth account processing.

• Uphold professionalism, integrity, and ethical sales practices in all transactions.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Finance, or any related course.

• With at least 3 or more years of experience in sales in a financing, bank, or lending company.

• Knowledgeable in loan products and basic documentation requirements.

• Strong communication and negotiation skills.

• Goal-oriented and able to meet sales targets.

• Willing to do fieldwork and client visits.

• Proficient in Microsoft Office applications.