Customer Support Specialist (Adobe) US Shift Onsite

About Deployed

Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.

What You'll Do in the Role

• Deliver outstanding customer support through phone, email, live chat, and other communication channels.

• Assist customers with product inquiries, order updates, delivery tracking, billing concerns, and general account support.

• Review artwork submissions and provide guidance on design specifications and file requirements.

• Process order updates, artwork revisions, reprints, and schedule adjustments accurately and efficiently.

• Educate customers about products, services, and available solutions.

• Resolve customer concerns professionally while ensuring a positive customer experience.

• Conduct outbound calls when necessary to provide updates or follow up on customer requests.

• Work closely with internal teams to ensure timely completion of customer orders.

Skills /Qualifications

• 2–4 years of experience in customer support or client service across phone, email, and chat.

• 2–4 years of hands-on experience using graphic design software such as Adobe Illustrator and/or Adobe Photoshop.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Comfortable using various digital tools, business applications, and online platforms.

• Excellent communication and relationship-building skills.

• Strong analytical thinking and problem-solving abilities.

• Proficiency in Adobe Illustrator.

• Knowledge of artwork preparation, including dimensions, file formats, color matching, and print-ready design principles.

• Experience supporting customers in a print, design, branding, or creative services environment.

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.