UK Operations Administrator (Project-based)

• Remote | Night Shift

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

• Company Provided Equipment

Discover your 100% YOU with Beepo!

Position: UK Operations Administrator (6+ Month Project-Based)
Location: Central Luzon
Work setup & shift: Remote | Night Shift
What's in it for you?
Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Employee Referral Program
Work Life Balance

Your Role
As an UK Operations Administrator, you are responsible for:

• Create and configure Dynamic Enrollment URLs in Enterprise Maintenance (EM) for corporate clients

• Set up Authorization Queues (AQ) for agreements where enrollments are invoiced to the firm

• Configure Corporate Portals (CP) for enterprise-wide clients requiring detailed learning progress tracking

• Coordinate with Marketing for Static Enrollment URLs and Learning HUB set-ups requiring complex configurations

• Test and validate all enrollment pages before communicating links to clients and the Sales team

• Process batch enrollments for corporate clients where the agreement specifies this as a registration method

• Carry out batch profile matching prior to each CE Cycle

• Process course enrollments for designated clients (e.g., Scotiabank) via email requests received through the Corporate Customer Support (CSS) mailbox

• Manage and triage Salesforce tickets on behalf of the Senior Account Manager team

• Monitor and respond to day-to-day client inquiries via the CSS mailbox, ensuring responses are provided within one (1) business day

• Lead coordination of the course lineup for CE Cycle courses in collaboration with Sales for corporate clients

• Enter CE credit information in Enterprise Maintenance to ensure the system accurately reflects current details

• Create products for CE Cycle courses (e.g., CIBC CE Cycle 11) in Enterprise Maintenance

• Configure contracts in Enterprise Maintenance (EM), including product lists, pricing, discounts, and organizational alignment

• Create Billing Account Codes (BAC) following CSI terminology standards and submit requests to Finance for PeopleSoft set-up

• Support a variety of invoicing models including prepaid, installment-based, pay-as-you-go, and learner-paid structures

• Manage BAC transitions when replacement agreements are received, coordinating URL downtime with clients to minimize service disruption

• Monitor committed spend utilization and communicate milestones to the Account

• Manager for timely client outreach

• Coordinate invoicing requirements with Finance, including managing pay-as-you-go and installment billing arrangements

• Review and manage automated monthly reports sent to the CSS mailbox, including billing account statistics, expiring contracts, and enrollment URL reports

• Prepare and deliver quarterly enrollment and spend reports to Account Managers based on client tier and agreement requirements

• Track agreement milestones including mid-term reviews, expiry windows, renewals, and closures

• Maintain organized email records in Outlook following team storage and filing policies

Qualifications

• Bachelor's degree or equivalent work experience

• 2+ years of experience in an administrative, operations, or support role

• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

• Excellent organizational skills with keen attention to detail and data accuracy

• Strong written and verbal communication skills

• Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment

• Professional demeanor with a customer-service-oriented mindset
  

Preferred Skills

• Experience in financial services, education, professional development, or a related industry

• Familiarity with CRM platforms (e.g., Salesforce) and enterprise management systems

• Experience with billing, invoicing, or contract administration processes

• Basic understanding of account management or client operations workflows
  

About Beepo
Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply