Service Support Coordinator I

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv? 

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. 
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. 
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

POSITION SUMMARY

Process, edit, and review warranty claims through Parts Warranty Claim (formerly LSCA), Labor Warranty Claim (formerly back charges), and other parts credits from the field in compliance with Liebert's warranty statement/service policy in a timely manner.

Responsibilities:

• Interface with Returns Department for failed parts returned eligible for credit memo.
• Process credit memos for returned parts as approved under Parts Warranty Claim
• Create cases and service requests for Labor Warranty Claims in a timely manner. 
• Respond to queries and requests of Sales Reps and other customers received through Warranty Mailboxes in a timely manner.
• Complete the assigned work tickets in the Warranty Status Update Tracker with all pertinent data as completely and as accurately as possible to determine the correct warranty end dates.
• Serve as a backup for other warranty processes, providing support as needed to ensure business continuity in areas where expertise is established.
• Respond to queries and requests of Sales Reps and other customers received in departmental mailboxes in a timely manner.
• Other matters as required by the support.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.
   

Required/ Minimum Qualifications:
College graduate of any course

Additional / Preferred Qualifications: 

• At least 2-year experience within a service environment performing administrative functions. 
• Focused with strong administration, analytical and organizational skills. 
• Possesses initiative and a strong sense of ownership and responsibility 
• Keen attention to details. 
• Comprehensive administrative/clerical/back-office experience 
• Time management skills 
• Must be able to work with minimal supervision. 
• Works well with others; team player 
• Fluent English written and verbal skills 
• Strong sense/knowledge of the service business 
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 

• Customer Focus
• Operational Excellence 
• High-Performance Culture 
• Innovation
• Financial Strength 

OUR BEHAVIORS

• Think Big and Execute 
• Act With Urgency 
• Own It
• Drive Continuous Improvement 
• Promote Transparent and Open Communication 
• Learn and Seek Out Development 
• Foster a Customer-First Mindset 
• Lead by Example