Accounts Receivable – Collections Specialist
Accounts Receivable – Collections Specialist (Xero Experience)
About the Role
We're looking for a detail-oriented and proactive Accounts Receivable – Collections Specialist to join our growing team. In this role, you'll be responsible for managing outstanding customer accounts, ensuring timely collections, maintaining accurate records, and supporting healthy cash flow. You'll work closely with internal teams to resolve billing issues while delivering professional and customer-focused service.
Key Responsibilities
Manage and update the Aged Accounts Receivable report.
Monitor outstanding invoices and customer payment status.
Upload invoice links and ensure billing information is accurate.
Send first follow-up emails and ongoing payment reminders.
Conduct collections via email and phone.
Follow up overdue accounts while maintaining positive customer relationships.
Investigate and resolve billing disputes in collaboration with internal stakeholders.
Maintain accurate records of customer interactions and collection activities.
Prepare reports on collections, overdue accounts, and payment trends.
Ensure compliance with company credit policies and financial procedures.
Assist with account reconciliations and support month-end reporting as required.
What We're Looking For
Essential Requirements
2–3 years of experience in Accounts Receivable, Collections, or Credit Control.
Experience using Xero accounting software.
Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
Familiarity with ERP or accounting systems.
Strong written and verbal communication skills.
Excellent organizational, negotiation, and problem-solving abilities.
Ability to manage multiple accounts while meeting collection targets.
Preferred
Experience in B2B collections.
Knowledge of accounting principles and Accounts Receivable reporting.
Experience with CRM or Accounts Receivable management systems.
Key Skills
Accounts Receivable & Credit Management
Collections & Credit Control
Reporting & Account Reconciliation
Xero & ERP Systems
Microsoft Excel
Customer Service
Negotiation & Conflict Resolution
Attention to Detail
Time Management
Professional Communication
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Collections Specialist?
- How many years' experience do you have in an Accounts Receivable Role?
- Do you have collections experience?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following accounting software are you experienced with?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
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