Mortgage Manager Support Officer | AU Client | Hybrid Set-up

GRAB THESE PERKS WHEN YOU GET HIRED

• Competitive salary package

• 25 days of paid leave

• HMO coverage from Day 1

• Attendance bonuses and meal allowances

• Complimentary rice, drinks, and snacks

• A fun work environment with a focus on work-life balance

• Access to an entertainment and gaming area

• Monthly basketball and volleyball games

• Fun Fridays with games and more to unwind and bond with colleagues

KEY RESPONSIBILITIES

• Serve as the primary contact for Mortgage Managers, responding promptly to enquiries, requests, and escalations.

• Manage mortgage rates in Excel, ensuring accuracy and timely updates

• Prepare professional rate sheets, guides, and other documentation using Canva, Word, and relevant tools.

• Process user refund requests and other administrative actions as required

• Format, organise, and maintain documentation, including file management, record keeping, and version control.

• Identify and implement opportunities to enhance Mortgage Manager support processes using technology, automation, and AI solutions

• Assist in creating templates, guides, and materials to streamline communication and workflows.

• Collaborate with internal teams to ensure Mortgage Managers receive high-quality, timely support.

SKILLS, KNOWLEDGE & EXPERIENCE

• Required: Should have atleast 12 months experience in an administrative or loan writer support capacity within the mortgage sector.

• Should have broker support experience

• Advanced capability in Microsoft Office Suite, including Excel for data management, Word for document production, and PDF tools for creating and editing forms (essential).

• Proven ability to prepare clear written material and communicate effectively with a broad range of stakeholders (essential).

• Strong organisational abilities with a focus on accuracy, consistency, and attention to detail (essential).

• Track record of resolving Mortgage Manager or partner queries efficiently and effectively (essential).

• Familiarity with process automation and AI tools is advantage.

• Familiarity with JavaScript for developing interactive forms (desirable).

PERSONAL ATTRIBUTES

• Strong attention to detail

• Proactive, with a can-do attitude and a willingness to learn.

• Team-oriented, collaborative, and supportive.

• Strong problem-solving skills and ability to work independently.

• Positive and adaptable, capable of handling varied tasks and responsibilities.