Operations Training and Support Assistant

The Operations Training Assistant supports the Operations Training Team in designing and implementing training programs that enhance employee performance, develop skills, and improve store operations. The role includes assisting in training coordination, monitoring performance results, and identifying training needs based on operational data and feedback.

Qualifications

• Graduate of any 2-year or 4-year course

• At least 1 year experience in food service, restaurant, or retail operations

• Experience in training, supervision, or store operations is an advantage

• Team Leaders / Team Captains with trainer experience are welcome to apply

Key Responsibilities

• Assist in monitoring store and employee performance

• Help identify training needs based on performance results and feedback

• Support the delivery of training programs (OJT, classroom, and other methods)

• Coordinate training schedules, participants, and materials

• Assist in preparing training and performance reports

• Contribute to improving training processes and operational solutions

• Work closely with Operations and HR teams to support training needs

Core Skills

• Teamwork skills

• Basic analytical and problem-solving ability

• Good organizational and reporting skills

• Computer literacy (MS Office / Google Sheets)

• Willingness to learn, adapt, and improve