EMERGENCY NURSE OPERATIONS SPECIALIST
At Global Rescue, our Mission is simple – "To be there when it matters most."
ROLE OVERVIEW
We are currently seeking experienced nurses who are interested in joining our growing operations team. In this role, you will be responsible for staffing emergency access telephone lines in our operations centers to respond to client health events and other emergencies. Additionally, the role also includes domestic & international deployments to support medical evacuations and perform a combination of medical logistics and research work. The logistics are in support of medevac operations that come into the office from our members, and the research is conducted in preparation for future operations (locating and establishing relationships with hospitals, air and ground evacuation providers, etc.).
We want Nurses who are team players with excellent multitasking, time management, and problem-solving skills who enjoy assisting our members.
Training will be provided.
QUALIFICATIONS
Must be a Registered Nurse with at least 5 years of International pre-hospital or hospital experience (primarily in ER, A&E, Air Ambulance, Cruise Ship or Critical Care units).
Minimum of 1 year of call-handling experience (Telehealth/customer service experience).
An extensive background in emergency nursing/emergency medical dispatch, or a medical hotline, is an advantage.
Excellent English Communication skills (verbal & written).
Proficient in computer operations.
Attentive to details and follow-through.
Efficient time management and organisational skills.
Highly energetic and motivated to succeed.
Mission-driven in "doing whatever it takes" to help those in need.
Addtl info: Previous experience in Cruise ship or Flight nursing is a plus.
RESPONSIBILITIES
Staff emergency and general access telephone lines in our operations center
Respond to member health events and member/potential member inquiries via telephone and email.
Obtain and evaluate all relevant information to handle inquiries.
Effectively describe the nature and scope of Global Rescue services
Manage and coordinate logistics for field rescues from remote locations and patient transfers to/from hospitals (includes air, ground, sea, etc.)
Follow, maintain, and improve protocol, process, and quality standards for patient response and transport.
Execute assigned non-operational general office tasks with diligence and precision.
Domestic and International deployment when required.
WHAT WE OFFER
Global Rescue Membership on Day 1 – access best-in-class emergency response services
Comprehensive HMO – for you + 50% for your dependents
Life Insurance – premium membership coverage
Paid Annual Trainings (ACLS & BLS)
Paid Time Off – vacation, holidays, sick leave & gov't leave credits (maternity, paternity, solo parent, etc.)
Opportunity for international & domestic deployments
Career growth and promotion opportunities
Employee Referral Incentive – bring in talented friends and get rewarded
Monthly Employee Engagement Activities
Annual Company Events
Work-life Balance
13th-month pay, Overtime pay, Night differential pay
Annual performance-based incentives & salary increase
WHY JOIN US?
Great Work–Life Balance
Compressed schedule: 3 days on, 3 days offCareer Growth Opportunities
Domestic & international deployments, Paid training to upskill & expand your expertiseCollaborative & Inclusive Culture, Mission-driven & passionate workforce
Supportive team & colleaguesDiverse Global Team
Work with different nationalities, cultures, expertise, etc.Fun Team Environment
Monthly activities & yearly company events
Sponsored potlucks & team dinners
Sweet treats on your Special day!
Compensation: Base Salary + Annual performance bonus/salary increase
WORK SCHEDULE & ARRANGEMENT
Compressed workweek schedule:
3 consecutive working days & 3 successive rest days
Dayshift: 12 hours/day with an allotted 2-hour breaktime
Full-time, Office-based, Onsite ( Location: IBP Tower, Dona Julia Vargas Ave., Ortigas Center, Pasig City, Metro Manila)
ABOUT US
Global Rescue is the world's leading membership organization, providing integrated medical, security, intelligence, and crisis response services to consumers, enterprises, and governments. Founded in 2004, Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. Global Rescue has been established in the Philippines since 2016.
For more information, please visit www.globalrescue.com.
Employer questions
- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
- Are you willing to undergo a pre-employment background check?
- Do you have an active PHRN license?
- How many years' experience do you have as an Offshore Nurse?
- How many years' experience do you have as an Intensive Care/Critical Care Unit Registered Nurse?
- How many years' experience do you have as an Emergency Department Nurse?
- How many years' experience do you have as a Telehealth Nurse?
Company profile
Global Rescue is the world’s leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies.
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