Application Support Associate (Help Desk Support)
We are looking for an Application Support Associate to provide technical and functional support for our company systems. This role ensures smooth daily operations by assisting users, resolving system issues, and supporting system updates and testing.
Key Responsibilities
Provide day-to-day support for company applications
Troubleshoot system issues and assist end-users
Handle and resolve helpdesk tickets within SLAs
Perform system data updates and ensure data accuracy
Support system testing (UAT/QA) and validate fixes
Document issues, solutions, and processes
Qualifications
At least 2 years of experience in IT or application support (preferred)
Basic knowledge of databases and data management
Familiarity with software testing/QA is an advantage
Strong troubleshooting and problem-solving skills
Employer questions
- How many years' experience do you have as an Application Support Associate?
- What's your expected monthly basic salary?
- Do you have experience testing web applications?
- Which of the following types of qualifications do you have?
- How many years' experience do you have in an application support function?
Company profile
Trailblazer. Leader. Game-changer. Now clocking four decades of proven expertise, the Marie France Group of Companies remains the leading provider of innovative slimming, skin care, and hair & scalp care solutions in the Philippines. Under the group’s umbrella are three of the most trusted names in the country: Marie France, Facial Care Centre, and Svenson.
Svenson started its operations in 1981 and was the first to offer technologically advanced non-invasive hair loss treatments. It has a complete range of solutions to cover all stages of hair loss. Whether a client needs scalp corrective therapies, or anti-hair loss treatments, or a hair transplant, or the most advanced hair replacement systems, Svenson has tried-and-tested solutions for all.
Facial Care Centre followed in 1983, quickly setting itself apart from other skin care centers by exclusively offering premium non-invasive anti-aging and skin rejuvenating treatments. Using only the best practices and techniques, Facial Care is dedicated to giving clients visible, transformative results – naturally and beautifully.
And finally in 1985, Marie France was established, completely revolutionizing the Filipinos’ perspective on slimming, health and wellness. It trailblazed a scientific approach to weight loss with a focus on nutrition and overall health, introducing many non-surgical slimming breakthroughs, including the cold wrap Fat Mobilization System (FMS), cryolipolysis, laser lipo, and functional magnetic stimulation.
Currently with 28 branches in 12 locations all over Metro Manila, Pampanga and Cebu, more branch expansions nationwide are on the horizon. With our clients at the heart of everything we do, the Marie France group is all about beauty solutions that rebuild, restore and transform.
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