Entry-Level CSR | Open to Fresh Graduates | Virtual Hiring | Cebu

About the role

We are seeking an Entry-Level Customer Service Representative to join our dedicated call centre team in Cebu City. This is a fantastic opportunity for fresh graduates looking to launch their professional careers in a vibrant, fast-paced customer service environment. This is a full-time position based in Cebu City, Cebu, and the hiring process will be conducted virtually to make the application process as convenient as possible for you. As an Entry-Level CSR, you will be the voice of Richbuild Industrial Sales Inc., providing expert support and building lasting relationships with our customers through phone, email, and other communication channels.

Key responsibilities

1. Handle inbound and outbound customer calls with professionalism, courtesy, and efficiency

2. Respond to customer inquiries regarding products, services, and account information in a timely and accurate manner

3. Resolve customer concerns and complaints whilst maintaining a positive and empathetic approach

4. Process customer orders, updates, and requests through company systems

5. Document all customer interactions accurately in the company database for quality assurance and follow-up purposes

6. Maintain comprehensive knowledge of company products and services to provide informed recommendations

7. Escalate complex issues to supervisors or specialist teams when necessary

8. Meet individual and team performance targets including call handling time, quality metrics, and customer satisfaction scores

9. Collaborate with team members and other departments to ensure seamless customer experiences

10. Contribute to continuous improvement by providing feedback and suggestions to enhance service quality

What we're looking for

1. Fresh graduate or recent graduate with a high school diploma or bachelor's degree in any discipline

2. Strong communication skills in English, both verbal and written, with clear pronunciation

3. Excellent listening and comprehension abilities to understand customer needs accurately

4. Professional and courteous demeanour with a genuine passion for helping others

5. Ability to remain calm and composed whilst handling difficult customer situations

6. Basic computer proficiency and familiarity with email, MS Office, or similar applications

7. Willingness to work flexible hours, including shifts and potential weekend availability

8. A positive attitude with a strong work ethic and commitment to continuous learning

9. Ability to multitask and prioritise effectively in a high-volume environment

10. Preferred: Prior experience in customer service, retail, or hospitality sectors would be an advantage

Apply now

If you are an enthusiastic fresh graduate ready to begin your professional journey in customer service, we would love to hear from you! Please submit your resume, a brief cover letter, and your contact information through our virtual hiring platform. J