Billing Officer - Cauayan Office

The Billing Officer is responsible in receiving, encoding, invoicing, preparation of receipts for goods scheduled for delivery and processing both basic and complex client queries regarding purchase orders, timely delivery and billing, adhering to acceptable service level standards of accounts. 

QUALIFICATIONS:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.

• At least 3 years of experience in billing or order processing.

• Proficient in MS Office (Excel, Word, Outlook) and accounting/billing software.

• Knowledge of purchase order processing, invoicing, and delivery receipt preparation.

• Strong attention to detail with a high level of accuracy in data entry and document management.

• Ability to handle both basic and complex client queries professionally and efficiently.

• Strong customer service and communication skills, both written and verbal.

• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.

• Willing to work full onsite from Mondays to Saturdays at our head office in Bagumbayan, Taguig (near Waltermart Bicutan & SM Bicutan).

KEY RESPONSIBILITIES 

(The listed duties and responsibilities include but are not limited to the following key areas and performance indicators) 

PURCHASE ORDER (PO) PROCESSING 

• Receives or Retrieves purchase orders from Calls, emails, portals and other order receiving platforms. 

• Ensure timely and accurate processing of Customer Orders into the system. 

• Ensure Purchases Order Price is consistent with the approved customer pricelist per customer or at SRP. 

• Verify and ensure that applicable discount is consistent with discounting or trade agreements. 

• Verify and ensure that applicable customer and order details is accurate based on documents available 

• Check and review work for possibilities of errors. 

• Ensure compliance to Value Added Tax BIR Ruling. 

• Assist & settle with agents or customer regarding purchase order concerns in a timely manner. 

• Suggest improvements in the Order Processing policies and procedures. 

PREPARATION OF DELIVERY RECEIPTS AND SALES INVOICE 

• Prepares delivery receipts and sales invoices to customer daily. 

• Monitor pending invoices, counter receipt, and confiscated items  

• Enters invoices into customer invoicing web sites  

• Updates customer files with issued invoices 

• Makes returns and adjustments timely 

• Settle with agents or customer regarding invoice concerns on a timely manner. 

RECORD MANAGEMENT 

• Maintains and updates customer file 

• Verifies completeness and accuracy in client information before billing, including yearly certificates of BIR Vat or non- Vat clients. 

• Maintains proper documentation and attach specific instructions to del. personnel 

• Maintains and updates customer’s database   

• Checks POs through email, text message, phone calls, etc.  

• Prepares monthly or periodic reports for all billings  

• Summarizes all deliveries for the day and attach del. instruction for logistics to follow. 

• Compiles and maintains documents and records of all billings. 

CUSTOMER SERVICE 

• Assists both internal and external customers by providing account information and solutions with their billing issues while simultaneously determining areas of opportunity 

• Sole responsibility in communicating and negotiating resolutions for billing issues and resolving customer complaints 

• Answer phone inquiries on a day-to-day basis to answer general billing questions 

• Research and respond by telephone or through email regarding the customer billing issues and problems 

• Sorts out Delivery Receipts (DR) and Sales Invoice (SI)