(CSR) – Cebu | Easy Hiring Process | No Experience Needed

About us

GDV Business Services Co. is a dynamic and growing customer service outsourcing company dedicated to delivering exceptional support solutions to clients across various industries. We pride ourselves on creating a supportive, inclusive work environment where our team members can thrive and develop their careers. Our commitment to excellence and innovation has made us a trusted partner for businesses seeking reliable, high-quality customer service solutions.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives (CSR) to join our growing team in Lapu-Lapu City, Cebu. This is a full-time position offering an excellent opportunity to launch or advance your career in customer service, regardless of your previous experience. In this role, you will be the voice of our company, delivering outstanding support to our clients' customers through various communication channels. You will be at the heart of our operations, ensuring every customer interaction leaves a positive impression and contributes to our reputation for excellence.

Key responsibilities

1. Handle inbound and outbound customer inquiries via phone, email, chat, or other communication channels

2. Provide accurate, helpful, and timely information to resolve customer issues and concerns

3. Process customer requests, transactions, and account updates with accuracy and efficiency

4. Maintain detailed and organised records of all customer interactions using company systems

5. Follow company procedures and scripts whilst maintaining a natural, friendly communication style

6. Identify customer needs and escalate complex issues to supervisors or specialised departments when required

7. Achieve individual and team performance targets, including call handling times and customer satisfaction metrics

8. Contribute to a positive team environment through collaboration and knowledge sharing

9. Participate in training and development programmes to continuously improve your skills and product knowledge

What we're looking for

1. Strong communication skills with the ability to listen actively and respond empathetically to customer concerns

2. A professional, courteous and patient demeanour, even in challenging situations

3. Basic computer literacy and the ability to navigate multiple systems and applications

4. Excellent organisational and time management abilities

5. Reliability and commitment to maintaining consistent attendance and punctuality

6. Problem-solving mindset with a genuine desire to help customers

7. Willingness to learn and adapt to new processes and systems

8. Ability to work as part of a team whilst also being self-motivated

9. Customer service experience is a plus, but no prior experience is necessary – we provide comprehensive training for suitable candidates

What we offer

1. Comprehensive on-the-job training and ongoing professional development opportunities to help you succeed in your role

2. A supportive and collaborative team environment where your contributions are valued and recognised

3. Competitive compensation packages and performance-based incentives

4. Clear career progression pathways with opportunities to advance into supervisory and leadership roles

5. Health and wellness support initiatives to promote your wellbeing

6. A flexible approach to work that supports your work-life balance

7. An inclusive workplace culture that celebrates diversity and welcomes candidates from all backgrounds

Apply now

If you are ready to launch your customer service career with a company that values your growth and success, we would love to hear from you. Our easy hiring process ensures you can get started quickly. Apply today to join the GDV Business Services Co. team in Lapu-Lapu City, Cebu, and become part of a dynamic, customer-focused organisation.