Call Center Representative
A financial technology company is looking to hire a Call Center Representative. You will respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards. You will also receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. This is pure customer service, inbound calls, no upselling.
KEY RESPONSIBILITIES:
You will:
Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.
Maintain detailed and current knowledge of the company's/assigned client's products and services.
Analyze customer service needs for communication to service and technical departments, when applicable.
Requires the ability to navigate a computerized data entry system or other relevant applications.
QUALIFICATIONS
Minimum High School Graduate with 6 months of BPO experience
Open for any College Fresh Graduates
With Good Communication Skills.
Candidate must be flexible to work at any shift/graveyard
Shift Schedule: Night shift
Location: Vertis North, Quezon City
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Call Centre Operator?
- How many years' experience do you have in BPO operations?
- Are you available to work on a nighshift schedule?
- Do you have a Bachelor Degree?
- Do you have data entry experience?
Company profile
Asia Select Inc. is a human capital solutions firm bringing people and career opportunities together. We specialize in talent attraction and recruitment through our core solutions Executive Search, Contingency Search, Recruitment Process Outsourcing (RPO), HR Consultancy, and Learning and Development.
At Asia Select, we bring people and career opportunities together. We are the industry thought leaders who continue to value our clients and deliver quality results. Attracting and hiring right-fit individuals are critical to an organization due to the evolution of the recruitment landscape over the past years. Acquiring and retaining quality candidates have been far more complex due to the competitive job market. Companies need strategic approaches to manage and leverage talent supply chains to drive the success of their businesses.
We understand the complexity of the talent landscape and have mastered the science of Talent Acquisition. As the industry leader, it is our expertise to help organizations succeed through our holistic approach to overcoming recruitment challenges.
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