Student Services and Engagement Specialist

Inspire, Support, and Engage the Next Generation of Aviation Professionals

Are you passionate about creating exceptional student experiences? Do you enjoy building relationships, coordinating programs, and helping individuals achieve their goals? Join our team as a Student Services and Engagement Specialist and play a key role in supporting aspiring pilots and aviation professionals throughout their training journey.

As a Student Services and Engagement Specialist, you will serve as a primary point of contact for students, ensuring they receive the guidance, support, and resources needed to succeed. You will foster student engagement, coordinate activities and communications, and contribute to a positive learning environment that promotes student success and retention.

Key Responsibilities

Student Support & Services

• Serve as a primary contact for student inquiries regarding training programs, schedules, policies, and student services.

• Assist students throughout their training journey, from onboarding to program completion.

• Provide timely and professional support to address student concerns and escalate issues when necessary.

• Coordinate orientation programs and student briefings.

Student Engagement & Experience

• Develop and implement initiatives that enhance student engagement, satisfaction, and retention.

• Organize student events, workshops, recognition programs, and community-building activities.

• Promote a positive and inclusive learning environment that supports student success.

• Gather and analyze student feedback to identify opportunities for improvement.

Communication & Coordination

• Maintain regular communication with students regarding schedules, training updates, and important announcements.

• Collaborate with Training, Operations, Admissions, Compliance, and other departments to ensure a seamless student experience.

• Assist in preparing communication materials, newsletters, and student information resources.

Records & Administrative Support

• Maintain accurate student records and documentation.

• Monitor student progress and assist in tracking training milestones and requirements.

• Prepare reports related to student engagement, retention, and satisfaction.

• Support administrative activities related to student services programs.

Continuous Improvement

• Recommend and implement initiatives that improve student services and engagement.

• Support quality assurance efforts and contribute to achieving organizational goals related to student success.

• Stay informed on industry best practices in student affairs, customer service, and aviation training.

Qualifications

Education & Experience

• Bachelor's degree in Aviation, Education, Psychology, Business Administration, Communications, Hospitality, or a related field.

• Preferably 1–3 years of experience in student services, customer experience, training administration, education, or a related role.

• Experience in the aviation, education, or training industry is an advantage.

Skills & Competencies

• Excellent interpersonal and relationship-building skills.

• Strong verbal and written communication abilities.

• Customer-focused with a genuine passion for helping students succeed.

• Highly organized with strong administrative and multitasking skills.

• Proficient in Microsoft Office applications and student management systems.

• Ability to work collaboratively across multiple departments.

• Professional, approachable, and adaptable in a fast-paced environment.

• Strong problem-solving and conflict-resolution skills.

Why Join Us?

Be part of an organization dedicated to developing future aviation professionals. As a Student Services and Engagement Specialist, you will have the opportunity to make a meaningful impact on the student experience while contributing to a culture of excellence, support, and continuous improvement.

Apply today and help future aviators achieve their goals.