Customer Experience Representative (Fresh Grad/Up to 2 yrs of CSR)

ROLE SNAPSHOT

• NIGHT SCHEDULE| Fulltime | ILOILO (Onsite Setup)

• Night shift, Full time

• Onsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City

• Open to fresh graduates and candidates with up to 2 years of customer service experience.

• Experience using Kanban tools or similar tools such as Trello or Jira.

• Proficient in Microsoft Office applications, particularly Excel, Outlook, and other productivity tools.

ABOUT THE ROLE

We’ve partnered with a US-based company that helps dental practices run more smoothly by simplifying day-to-day operations. From appointment scheduling and real-time patient communication to secure data management, their platform supports dental teams in delivering the best possible patient experience. By reducing technical headaches and administrative challenges, dentists and staff can focus on what matters most—caring for their patients.

WHAT YOU'LL BE WORKING ON

• Create and update helpful guides and support resources for dental teams.

• Respond to customer inquiries and feedback accurately and promptly.

• Provide professional support via phone, email, and chat.

• Track customer requests through to resolution.

• Deliver a positive customer experience with every interaction.

WHAT WE'RE LOOKING FOR

• Open to fresh graduates and candidates with up to 2 years of customer service experience.

• Familiarity with Kanban tools such as Trello, Jira, or similar platforms.

• Strong written and verbal English communication skills.

• Comfortable using Microsoft Office, especially Excel and Outlook.

• Customer-focused with a positive and solutions-driven approach.

• Organized, proactive, and able to work both independently and as part of a team.

• Eager to learn and adapt in a fast-paced environment.

• Detail-oriented with strong multitasking skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

After you apply, our Talent Seekers may call you for an initial discussion. Please keep your lines open from Monday–Friday | 9:00 AM - 4:00 PM.

You may also join our ‘Open Conversation’ from Monday-Friday | 9:00 AM - 4:00 PM via zoom:
Meeting ID: 878 0157 3163
Passcode: 440160

Note: If you have already applied for this role recently, there is no need to submit another application. Our team is currently reviewing all applications received.