Real Estate Admin Assistant

About the role

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking an Admin Assistant Resolution Specialist to join our dynamic team on a full-time basis. Based in Eastwood, Quezon City, Metro Manila, this role is integral to supporting our operational excellence and customer satisfaction objectives. As an Admin Assistant Resolution Specialist, you will be at the forefront of managing administrative tasks whilst simultaneously addressing customer concerns and resolution queries. This position offers the opportunity to develop expertise in both administrative support and customer issue management, making it a pivotal role within our organisation.

Key responsibilities

1. Manage and prioritise administrative tasks including scheduling, correspondence, and documentation whilst maintaining meticulous organisation

2. Handle customer inquiries and complaints with professionalism, empathy and efficiency, ensuring prompt resolution or escalation where appropriate

3. Coordinate between various departments to facilitate seamless resolution of customer issues and internal matters

4. Maintain accurate records of customer interactions, resolutions and follow-ups in designated systems

5. Prepare reports and documentation related to customer resolutions and administrative metrics

6. Support the implementation of quality assurance protocols to ensure service excellence

7. Respond to emails, phone calls and other communications in a timely and professional manner

8. Assist in training and onboarding new team members as required

9. Contribute to continuous improvement initiatives by providing feedback on processes and procedures

What we're looking for

1. Proven experience working as an Administrative Assistant or in a similar administrative support role

2. Strong customer service skills with the ability to handle difficult situations calmly and professionally

3. Excellent written and verbal communication skills in English

4. Proficiency in Microsoft Office Suite and other relevant administrative software

5. Outstanding organisational and time management abilities with the capacity to manage multiple priorities

6. Attention to detail and commitment to accuracy in all documentation and record-keeping

7. Problem-solving mindset with the ability to identify effective solutions to customer and operational challenges

8. Professional demeanour, reliability and strong work ethic

9. Experience working in a quality-focused or ISO-certified environment is highly desirable

10. Knowledge of customer relationship management (CRM) systems is preferred

What we offer

At Outsourced Quality Assured Services Inc. (ISO Certified), we pride ourselves on creating a supportive and professional work environment. We offer our team members competitive remuneration, opportunities for professional development and career progression within an expanding organisation. Our commitment to quality and excellence means you'll work within structured processes and best practices that enhance your skills and marketability. We believe in recognising and rewarding dedication, and we foster a collaborative culture where your contributions are valued. Additional benefits include exposure to diverse clients and projects, training programmes to develop your expertise, and the satisfaction of working for an ISO-certified organisation committed to continuous improvement.

About us

Outsourced Quality Assured Services Inc. (ISO Certified) is a trusted provider of comprehensive outsourced business solutions. Our ISO certification reflects our unwavering commitment to maintaining the highest standards of quality, efficiency and customer satisfaction. We work across various industries, delivering excellence through a dedicated team of professionals who are passionate about service delivery. Our company culture is built on integrity, teamwork and continuous improvement. We pride ourselves on creating an environment where employees can thrive, develop their skills and make meaningful contributions to our clients' success. Join us and be part of an organisation where quality and customer focus drive everything we do.

Apply now

If you meet the requirements and are ready to take on this rewarding role, we encourage you to submit your application today. Please send your CV and a cover letter outlining your relevant experience to our recruitment team. We look forward to hearing from you and learning how you can contribute to our continued success.