OPTUM Healthcare Team Lead - Cebu

Job Description

Primary Responsibilities:

Coordinate, supervise and accountable for the daily/weekly/ monthly activities of a team of 15 to 20 Medical Collections Representatives

Set priorities for the team to ensure task completion and performance goals for the team are achieved

Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand

Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews

Identify and resolve operational problems using defined processes, expertise, and judgment

Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed

Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation.

Required Qualifications:

At least 2 years supervisory experience (Healthcare account)

Preferred: With Healthcare AR Claims and Collections background.

Preferably doing front end services work, eligibility, and pre-certification.

Education level of at least 2 years college education / Associate degree or higher preferred.

Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment.

Proficient problem-solving approach to quickly assess current state and formulate recommendations.

Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience.

Demonstrated ability to work with computer and Windows

PC applications, which includes the ability to learn new and complex computer system applications.

Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance.

Knowledgeable with healthcare terminologies in hospital set-up

Culture at Workplace

Creative environment

Fast-paced environment

Join a high performing team

Enjoy a fair work-life balance

Personal mentoring from the top management

We reward top performers with huge bonuses

We reward innovation

Opportunities for enhanced learning

Benefits

Paying higher than average market rate

Car/Overtime/Meal allowance

Free parking at the basement garage

Excellent benefit

Emplover of choice

Free medical insurance

Employee Stock Purchase Plan/Stock Options