Customer Service Associate

COMPANY DESCRIPTION

Global Rescue is the world’s leading organization providing integrated travel risk and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.

RESPONSIBILITIES

• Respond promptly to inbound inquiries via phone, email and chat

• Obtain and evaluate all relevant information to handle inquiries

• Serves as liaison between the customers and various departments

• Leverage customer management system data to process membership transactions

• Enroll, renew and upgrade retail customers, processing credit card and other payment information

• Generate new & renewal revenue from new inbound inquiries & outbound calls

• Conduct outbound calls to existing customers as part of the renewal process and/or sales campaigns

• Effectively describe the nature and scope of Global Rescue services

• Assist with coordination of logistics for member’s operational needs

• Meet weekly KPIs and sales goals

QUALIFICATIONS

• Previous customer service experience

• Sales experience is a plus

• Highly energetic and motivated to succeed

• Exceptional written and verbal communication

• Attention to detail and follow-through

• Efficient time management and organizational skills

• Excellent computer and data entry skills

WHAT WE OFFER

• Market competitive Pay levels

• Weekly Incentive Compensation based on Sales Targets

• Paid and sick time off benefits

• Annual performance salary increase

• Employee referral program

• Overtime Pay

• Night differential

• Career growth and promotion opportunities

• Annual team building events

• Diverse Global Member Services team

Location: Ortigas, Pasig City

Compensation: Salary based on experience + bonus + benefits

Please note that this is for on-site work and graveyard shift schedule