Team Lead (Crew)
Job Summary:
We are looking for a passionate and results-driven Team Leader to oversee daily store operations and lead our crew members to success. In this role, you will be the bridge between management and staff, ensuring that operational goals are met while maintaining the highest standards of food safety, quality, and customer service. You will be responsible for motivating the team, handling administrative duties, and ensuring a seamless experience for every customer.
Key Responsibilities:
• Led the goal of the daily operation and monitors all the assigned Stores.
• Educating Crew Members on proper food handling procedures and customer service.
• To delegate the task to her / his respective team and ensure that established guidelines on
hygiene, quality, and food safety are followed.
• Scheduling work shifts and approving or declining Crew Members' requests for leave and time
off.
• Monitoring the work quality of the employee/s assigned to him/her.
• To make short action plans as a stepping stone to achieve targets.
• Organizing and developing employee schedules.
• Handle customer complaints and queries.
• Briefs Service Crews on new products, price adjustments, marketing/promo activities, policy
changes, and other activities related to operations.
• Oversee all front and back-of-the-house restaurant operations.
• To cascade the key performance indicators
• Handles administrative work.
• Ensure high standards of customer service are well maintained.
• Assist and train crews in the outlet.
• Conducts monthly audits and Quality Evaluations of the outlet.
• Coordinates with the Logistics Department regarding weekly supply orders, scheduled
delivery, and scheduled repair and/or service maintenance.
• Motivate and encourage staff to achieve targets.
Qualifications:
Proven experience in a supervisory or team leader role, preferably in the Food & Beverage (F&B) or retail industry.
Strong knowledge of food safety, hygiene, and quality standards.
Excellent leadership and delegation skills.
Ability to manage conflict and handle customer complaints effectively.
Strong organizational skills with the ability to manage schedules and administrative tasks.
Must be willing to work in a fast-paced environment and be flexible with shifting schedules.
Preferably a residence of Negros or any nearby cities.
Important Note : Please make sure you have an active Viber account , as we well communicate through Viber.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- Have you worked in a role where you had team and or line management responsibility?
- Do you have customer service experience?
- Are you willing to relocate for this role?
Company profile
The Shakey’s Pizza brand and concept was brought into the Philippines by San Miguel Corporation via its subsidiary company International Family Foods Services, Inc. (IFFSI). IFFSI, who owned the franchise right for the country, began the task of growing the brand and awarded the first franchise right to a company called Golden Pizza, Inc. (GPI) owned and headed by Mr. Leopoldo L. Prieto, Sr. On March 15,1975, GPI opened the very first Shakey’s store in the Philippines in Makati Avenue; Ayala Center.
This first ever Shakey’s branch with its great tasting & crisp pizzas, unique chicken and mojos tandem, flowing cold draft beer, cheerful service, and fun atmosphere, became an instant hit in Manila. This first store paved the way for many more very successful branches that eventually made Shakey’s to be known as the Home of the Original Thin Crust Pizza and The World’s Greatest Pizza and has become a household name that it is today.
Over the years, Shakey’s was not spared from economic set – backs and societal change but we have proven that we’re a force to be reckoned with since our rise to success in 2003. We’ve continued to be at the forefront of the business by building one store after the other in key cities nationwide, increasing in sales, profit and eventually breaking industry records by being the first food chain to achieve Double-Digit growth in 14 years consecutive years. This victory is a true testament to the strength of the Shakey’s spirit, and to the passion and dedication in keeping our guests continuously WOWed through the years.
In 2016, Century Pacific Group Inc and GIC Private Ltd., the sovereign wealth fund of Singapore has acquired majority of the pizza business under the holding firm Shakey’s Pizza Asia Ventures Inc. (SPAVI) Mr. Christopher T. Po as Chairman.
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