Host Operations Officer

JOB SUMMARY

The Host Operations Officer is responsible for assisting casino VIP guests during their visit to Newport World Resorts.

RESPONSIBILITIES

• Coordinate arrangements related to gaming activities, preferences and stay of guests, ensure coordination with other departments is seamless and arrangements are facilitated accordingly.

• Assist guest queries and processes relating to membership, gaming programs, promotions & events, and other related inquiries.

• Facilitate guests program buy-in and settlement and other gaming account related transactions and inquiries at the Cage.

• Achieve and promote a high standard of service level and professionalism through proactive engagement with guests.

• Ensure tasks are executed accurately and in a timely manner.

• When required, host/attend special promotion or events within or outside the property.

• When required, accompany guest/s to City tours, Yacht cruises, Private Jet arrival and send off.

• Rotate shifts and duties to arrival & departure assistance at the airport.

QUALIFICATIONS

• Must complete at least two (2) years in College

• Must have at least a year of relevant experience in Hospitality and Gaming industry

• Good verbal communication skills (knowledge of foreign languages, dialects is a plus)

• Proficient in Google Workspace

• Strong interpersonal skills

• Ability to build good working relationships and deal with different types of individual