Host Operations Officer
JOB SUMMARY
The Host Operations Officer is responsible for assisting casino VIP guests during their visit to Newport World Resorts.
RESPONSIBILITIES
Coordinate arrangements related to gaming activities, preferences and stay of guests, ensure coordination with other departments is seamless and arrangements are facilitated accordingly.
Assist guest queries and processes relating to membership, gaming programs, promotions & events, and other related inquiries.
Facilitate guests program buy-in and settlement and other gaming account related transactions and inquiries at the Cage.
Achieve and promote a high standard of service level and professionalism through proactive engagement with guests.
Ensure tasks are executed accurately and in a timely manner.
When required, host/attend special promotion or events within or outside the property.
When required, accompany guest/s to City tours, Yacht cruises, Private Jet arrival and send off.
Rotate shifts and duties to arrival & departure assistance at the airport.
QUALIFICATIONS
Must complete at least two (2) years in College
Must have at least a year of relevant experience in Hospitality and Gaming industry
Good verbal communication skills (knowledge of foreign languages, dialects is a plus)
Proficient in Google Workspace
Strong interpersonal skills
Ability to build good working relationships and deal with different types of individual
Employer questions
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