Hub Coordinator - Operations, SPX Express (Dumaguete)
Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
Create, review, and validate Hub reports.
Assist the Customer Support team with call-outs to resolve customer escalations.
Implement process improvement initiatives and projects to enhance hub productivity.
Handle payment transactions and associated payment processes.
Coordinate with agency coordinators to oversee agency teams.
Perform other tasks as required to support hub operations
Employer questions
- Do you have experience working with logistics, freight & delivery services?
- What's your expected monthly basic salary?
- Do you have experience completing ad hoc and month end reporting?
- Which of the following types of qualifications do you have?
- Do you have customer service experience?
- How many years' experience do you have as an operations coordinator?
- How many years' experience do you have in a Freight Forwarding Role?
- Do you have experience working towards targets and KPIs?
Company profile
Shopee is a leading e-commerce platform in Southeast Asia, Taiwan, and Brazil. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee is also a key contributor to the digital economy, with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a global technology company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena, and Monee.
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