Customer Solutions Specialist

About the Role

We have partnered with a US-based business that streamlines dental operations, covering scheduling, real-time patient communication, and secure data management. This solution removes the need to worry about server downtime, database syncing issues, or IT problems that take dentists, hygienists, and staff away from patient care, enabling smoother and more efficient operations that benefit both practices and patients.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – to be part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie – in clarity and conviction in purpose.

What you’ll be working on:

• Create and maintain knowledge base articles, how-to guides, and workflow documentation to help dental practice staff maximize platform use

• Handle customer inquiries and feedback promptly and accurately across all channels

• Manage customer requests from intake to resolution, ensuring proper tracking and organized records

• Maintain professional communication via phone, email, chat, and other support channels

• Ensure timely responses, accurate documentation, and consistent customer-first service in all interactions

What we’re looking for:

• Open to fresh graduates and candidates with up to 2 years of customer service experience

• Experience using Kanban tools or similar platforms (Trello, Jira, etc.)

• Strong English communication skills (verbal and written), confident in phone and email support

• Proficient in Microsoft Office tools, especially Excel and Outlook

• Solutions-oriented mindset with strong ability to build rapport and maintain positive customer relationships

• Highly organized, proactive, and able to work independently while collaborating with a team

• Adaptable, eager to learn, and willing to take on new challenges

• Strong attention to detail and ability to prioritize tasks in a fast-paced environment

Job Type

Full-time | Night Schedule

Onsite (Iloilo Office)

Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City