Store Manager - SM Cebu Annex or SM Cebu Seaside

Qualifications

• Bachelor's Degree graduate of any 4 year course

• 3 to 5+ years managerial background in store operations (retail/food/or any similar experience).

• Experience in the Furniture industry, B2B and Corporate Selling is a plus

• Candidate must have strong leadership and managerial skills.

• Branch vacancies: SM Cebu Annex or SM Cebu Seaside
  

Job Description

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

1. Sales Achievement Plan

• Execute directions and sales strategies to achieve or improve on sales targets.

• Propose innovative ideas to increase market share.

• Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.

2. Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.

• Handle customer complaints, with the end in view of promoting customer goodwill.

• Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

3. Store Administration

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.

• Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.

• Maintain good merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.

• Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.

• Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

4. Merchandise and Stock Management

• Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.

• Enforce standard procedures to ensure that merchandise is correctly tagged/priced.

• Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.

• Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.

5. People Management

• Conduct personnel performance appraisals to assess training needs and build career paths.

• Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.

• Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)

• Motivate staff.

• Coordinate with HR to hire the right candidates.