Customer Service Associate (Quezon City)
Job Summary
We are looking for a dedicated and organized Customer Service Associate to handle customer concerns across calls and emails in Quezon City. You will be responsible for resolving inquiries, particularly on billing issues, managing support tickets, and ensuring all responses meet regulatory standards.
Job Roles and Responsibilities
Accepts and resolves complaints received through different channels including calls and emails
Provides initial response and resolution to billing queries and complaints immediately upon receipt
Receives customer concerns, creates support tickets, and assigns these to the respective responsible persons for resolution
Monitors the status of tickets and ensures regular updates until concerns are closed
Accomplishes all tasks in compliance with regulatory standards in handling and resolving complaints received via office, email, and other customer service channels
Job Qualifications
Graduate of Business Administration, Management, Communication, or any related course
At least 1 year of relevant experience in Customer Service
Active listener with excellent verbal and written communication skills
Proficient in Microsoft Office applications (Excel, Word, and PowerPoint)
Knowledgeable in SAP is an advantage (optional)
Employer questions
- What's your expected monthly basic salary?
- Do you have a Bachelor Degree?
- How many years' experience do you have in a Customer Service Role?
- Which of the following Microsoft Office products are you experienced with?
Company profile
Asticom Technology Inc is a Philippine-based shared service company under the Ayala conglomerate. As a partner we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. This is made possible by innovative co-created value-driven solutions that are tailor made to fit the client’s business needs. Asticom provides nationwide services to a multitude of industries including Telecommunications, FinTech, Information Technology, Retail, Health, Logistics, Automotive, Banking, and Real Estate.
We are all about bridging people to businesses. And connecting businesses to the right teams. We work hard to understand what is needed, doing it well - and delivering it with speed.
Our teams are shaped not only to be capable and motivated - but are encouraged to live their lives beyond work. We build careers so our employees can work on their passion. Because we believe that passionate people can create positive change for the future.
OUR DETAILED SERVICES INCLUDE:
Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management of the client's employee. This service includes the implementation of Asticom's very own payroll system.
Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).
Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.
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