Logistics Coordinator (Control Tower)

About Penbrothers 

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client 

Our client is a premium outdoor living company serving the US market, specializing in high-ticket pergolas and custom outdoor add-ons. They manage the entire customer journey end-to-end from the initial customer touchpoint through digital installation support and AI-powered customer care. Operating in a fast-paced, customer-focused environment, the team is committed to delivering exceptional product experiences, seamless service, and innovative outdoor living solutions while maintaining high standards of execution, accountability, and customer satisfaction. 

About the Role

As the client’s operations undergo an intensive system integration with their brand-new ERP platform, they are seeking a highly organized, analytical, and senior-level Logistics Coordinator (Control Tower). This pivotal position serves as the company's operational "air tag," creating comprehensive end-to-end visibility across our entire supply chain ecosystem.

Operating at a senior coordinator capacity, you will track data trends, monitor cross-functional milestones, and serve as the main information hub connecting production, finance, logistics, and customer support. The ideal candidate is deeply passionate about numbers, reports, and dashboards, possessing the confidence to identify systemic bottlenecks and proactively suggest operational improvements. 

Work Hours: Closer alignment with European time zones (to maintain close daily collaboration with the Line Manager) 

Work Set-up: Remote

Holiday Observance: US Holidays

What you’ll do

• End-to-End Pipeline Visibility: Own complete, real-time tracking of purchase orders stretching from the initial factory floor in China all the way to the final US logistics hubs. 

• Milestone & KPI Monitoring: Strictly audit supply chain milestones against operational timelines—ensuring weekly purchase orders are submitted on schedule and measuring lead-time performance throughout the production cycle.

• Cross-Functional Communication Hub: Gather critical tracking data and feed clear updates back to internal stakeholders, eliminating the need for client support or warehouse personnel to spend unnecessary hours answering repetitive logistics queries. 

• Financial Deposit Tracking: Coordinate directly with internal teams to verify that purchase order down payments are cleared by finance within the designated 1-to-3-day window to prevent manufacturing starts from stalling. 

• Supplier Performance Review: Partner with sourcing and inbound coordinators to consistently evaluate vendor performance, determining whether manufacturing partners are hitting operational targets.

• Proactive Risk Mitigation: Maintain open communication regarding shipment statuses, anticipate delays, and provide visibility so customer support can proactively notify customers about extended timelines. 

What You Bring

• Experience: 3–5+ years of senior-level experience in logistics, global supply chain tracking, or control tower operations. Backgrounds limited strictly to customer service will not be considered. 

• Industry Background: 

• Open to transferable product movement backgrounds (e.g., freight forwarding, BPO logistics shared services, head-office retail operations, or manufacturing). 

• Experience managing container loads or product tracking metrics is required.

• Analytical & Data Geeks Welcome: Exceptional proficiency in spreadsheets, reporting dashboards, database management, and operational numbers. 

• Core Soft Skills: 

• A self-starting problem solver who thrives without rigid scripts or continuous hand-holding. 

• Must possess an articulate, confident communication style and a willingness to raise your hand to recommend operational workflow or cost-saving improvements. 

• Prior hands-on experience navigating established ERP system environments (such as SAP, NetSuite, Oracle, or modern inventory systems). 

• Direct experience operating within an e-commerce or Direct-to-Consumer (DTC) corporate logistics structure. 

• The data accuracy and continuous maintenance of the master supply chain tracking dashboard. 

• The tracking, measuring, and reporting of supplier and carrier Key Performance Indicators (KPIs). 

• Proactive bottleneck identification and escalation management across production and shipping timelines.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.