Retail Sales Specialist

The Retail Sales Specialist responsible for driving PSACC Sales by managing and handling clients, building long-term strategic partnership with the clients by developing long term goals, conducting constant collaboration and alignment.

The incumbent, negotiate contracts, maintain existing clients, grow clientele, and establish relationship-building plans.

CORE FUNCTIONS, DUTIES & RESPONSIBILITIES:  

 Core Functions:  Duties & Responsibilities: Sales Acumen

 Ensures to achieve the set sales target by acquiring new clients and maintaining existing clients. 

• 1. Work closely with the Head of Regional Key Account Department to identify sales forecasts and potential sales and ensure that these targets are met.

• 2. Identify prospective and potential clients through sales calls, sales visits, and providing PSACC’s validated rates and portfolio. 

• 3. Obtaining referrals from the current clientele to widen the sales pipeline and convert this leads to clients.

• 4. Consistently meet monthly sales value goals, quarterly target and YTD sales performance in accordance with team/organizational goals.

Collection

 Monitoring the collection per account to achieve the collection target

• 1. Support collectors by coordinating and following up clients on collection.

• 2. Monitor and manage a portfolio of delinquent accounts to ensure timely and effective collections and develop strategies to improve recovery rates and reduce outstanding debts

• 3. Manage clients with high DSO accounts by conducting client visits. 

 Customer Engagement

 Ensures regular customer engagement and leads negotiation on business matters.

• 1. Meet with the client and gather feedback regarding rates and other issues to make continuous improvements

• 2. Negotiate and renew agreements and contracts and ensure that these are up to date and aligned with the customer's evolving needs.

• 3. Work closely with cross-functional teams, including, Marketing, Sales Support, Shore Operations and other divisions, to meet and improve the service value that PSACC provides to the clients. 

• 4. Recognize customer needs and get insights for improving the product portfolio based on interactions with and feedback from customers.

 Claims Management

 To maintain or lower down the client claim by setting standards on checking both in stuffing up the delivery at destination.

• 1. Coordinate with the Claims Team in the investigation of the claim and determine the validity, reviewing supporting documents and checking the evidence. 

• 2. Collaborate with the shore operation and especially the consignee to address the issue and provide an action plan. 

• 3. Oversee the execution of the plan. 

JOB QUALIFICATION & SPECIFICATION

Educational Background:

• ▪ Bachelor Degree like Sales and Marketing or other related courses. 

Years of Related Experience:

• ▪ Minimum of 3 years of experience in the in sales, customer service and client engagement

Skills Required

• ▪ Sales Management

• ▪ Customer Engagement and relationship building skills

• ▪ Negotiation skills

• ▪ Strategic and analytical thinking skills. 

• ▪ With result-oriented mindset

• ▪ A deep understanding of the industry in which the organization operates

• ▪ Organizational, planning and time management skills.

• ▪ Diligent with great attention to detail.

Behavioral and Interpersonal: 

Qualities:

• Accepts correction and constructive criticism.

• With high levels of honesty, integrity, reliability and commitment. 

• With high sense of urgency

• Can easily adapt into a fast-paced working environment 

• Non - compromising work standards, integrity and ethical practices

• Works well under pressure

• Team oriented