Customer Service Representative – Spanish Bilingual (On-site, Graveyard Shift)

360training

360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.

Customer Service Representative – Spanish Bilingual

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative – Spanish Bilingual. In this role, you will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Your primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities

·       Receive, initiate, document, and handle product/service-related transactions over the phone, chat, and email with customers.

·       Review and master product/service-related systems and materials per customer.

·       Effectively respond to customer and students queries with courtesy, professionalism, and a customer-centric approach for all 360training.com owned Web Properties

·       Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience.

·       Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders.

·       Handle customer inquiries and resolve complaints in a timely and efficient manner.

·       Collaborate with team members to improve overall customer service experience.

·       Stay updated on product knowledge and industry trends to provide accurate information to customers.

·       Follow company policies and procedures to ensure compliance with quality standards.

Qualifications

·       1-year preferred experience as a Customer Service Representative (CSR).

·       High school diploma or equivalent.

·       Advanced proficiency in Microsoft Excel, Word, and PowerPoint

·       Strong written and verbal communication skills in Spanish and English (B2),  with the ability to interact effectively with diverse personalities.

·       Ability to handle a high volume of customer interactions while maintaining a positive attitude.

·       Empathy and ability to handle customer concerns and complaints with patience and professionalism.

·       Self-starter with excellent follow-up and time management skills, capable of multitasking effectively

·       Comfortable working in a fast-paced, innovative, and constantly changing environment.

·       Ability to work well independently and in a team environment.

·       Flexibility to adapt to changing business needs and work schedules.