Reservation Officer

We are looking for a customer-oriented and organized Reservation Officer to manage bookings and guest inquiries for our transit lounge and hotel operations. The ideal candidate will ensure accurate reservations, provide excellent customer service, and assist guests with accommodation and lounge arrangements.

Key Responsibilities:

• Handle room and transit lounge reservations through phone, email, walk-ins, and online platforms

• Assist guests with booking inquiries, rates, room availability, and hotel services

• Process reservations accurately and update booking systems accordingly

• Coordinate with Front Office and Operations teams regarding guest arrivals and special requests

• Monitor reservation schedules and ensure proper documentation of bookings

• Handle cancellations, modifications, and payment concerns professionally

• Maintain good customer relations and provide excellent guest assistance

• Prepare reservation reports and daily booking updates

• Ensure proper endorsement of guest information to concerned departments

Qualifications:

• Bachelor’s degree in Hospitality Management, Tourism, or related field preferred

• Experience in hotel reservations, front office, customer service, or hospitality industry is an advantage

• Strong communication and customer service skills

• Knowledge of reservation systems and Microsoft Office is preferred

• Organized, detail-oriented, and able to multitask

• Willing to work shifting schedules, weekends, and holidays