Amazon Account Specialist

The Company is an established brand with a strong presence on Amazon's vendor (1P) channel. As we continue to scale our Amazon channel, we are hiring an experienced specialist to take ownership of day-to-day account performance, catalog health, and channel growth.

The Role

The Amazon Account Specialist is a hands-on operator who will own the full Vendor Central workstream for the brand — catalog quality, operational health, inventory and forecasting, and advertising. You will be the primary executor of our Amazon channel strategy, working closely with the U.S.-based Amazon Channel Lead and reporting into the operations team.

This role requires someone who is fluent in the rhythms of a 1P vendor relationship: POs, ASN/PO confirmations, chargeback disputes, A+ Content remediation, case management with Amazon, and the weekly cadence of Vendor Performance reporting. You will be expected to make sound day-to-day judgment calls independently while escalating thoughtfully on items with commercial impact.

What You'll Own

Catalog Health & A+ Content

• Resolve the backlog of catalog defects across our active ASIN set — image quality, missing or incomplete A+ Content, suppressed listings, variation/parentage issues, and size guide problems

• Build out Premium A+ Content for hero ASINs and roll out an A+ template system across the full catalog

• Identify and address ASINs with elevated return rates driven by sizing or content gaps, partnering with merchandising and design on fit and product description fixes

• Maintain catalog accuracy across attributes, parentage, browse nodes, and detail page elements

Vendor Central Operations

• Manage day-to-day Vendor Central operations: PO confirmations, ASN submissions, shipment tracking, and on-time delivery monitoring

• Open and resolve cases for shortages, chargebacks, price discrepancies, ASIN issues, and operational disputes

• Coordinate with our Amazon Vendor Services partner (VSP) and internal logistics teams to keep the account in good operational standing

• Monitor and act on Vendor Performance scorecards weekly

Inventory & Forecasting

• Track sell-through, weeks of cover, and Amazon's demand forecast against our internal plan

• Surface aged inventory, sellable overstock, and out-of-stock risks early — before they become Amazon escalations

• Partner with the COO and Amazon Channel Lead on inventory health framework discussions with Amazon (TIP, damages, markdown funding, RTV scenarios)

• Flag forecast discrepancies that drive replenishment misalignment and propose corrective actions

Advertising / AMS

• Manage Sponsored Products and Sponsored Brands campaigns: keyword research, bid management, negative targeting, and creative optimization

• Track ACoS, TACoS, and ROAS at the ASIN and campaign level; report on advertising performance weekly

• Coordinate seasonal push periods (Prime Day, fall dress season, holiday/cocktail-dress season) with the broader marketing team

• Surface opportunities for DSP and Premium A+ video where the ROI supports it

What We're Looking For

Required

• 3+ years of hands-on experience in Amazon Vendor Central (1P) — Seller Central (3P) experience alone is not a fit for this role

• Demonstrated track record managing a women's apparel or fashion vendor account, ideally with seasonal product cycles

• Deep familiarity with A+ Content builder, Brand Registry, and the Vendor Central case-management workflow

• Working knowledge of Amazon Advertising console — Sponsored Products at minimum

• Strong Excel skills, comfort reading and reconciling vendor performance workbooks

Strongly Preferred

• Experience with Premium A+ Content

• Familiarity with Vendor Central's newer Custom Analytics dashboards (ARA vs. CA comparison views)

• Experience supporting an active vendor terms negotiation cycle (inventory health, damages, sellable overstock dispositions)