Sales Business Specialist | Hybrid

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Role Purpose and Scope: 

A Sales business specialist (SBS) is responsible for a wide variety of administrative tasks supporting the sales organization with activities such as creating Xerox equipment/services orders and proposals, processing and tracking orders and contracts, following up with both internal and external clients and creating various reports. 

Main Responsibilities: 

• Back office transactional support for Xerox sales organization 

• Works together with all Xerox stakeholders to ensure questions and issues are solved properly 

• Prioritize work in accordance to the sales teams and business’ expectations 

• Order processing, preparation, and tracking 

• Assists in the creation of proposals for customers 

• Provides customer service to both internal and external stakeholders 

• Functions as a facilitator to engage other departments 

• Assists in the creation of various reports 

• Manages limited customer relationships and assists the sales team with task-oriented requests 

• Performs all other administrative duties as assigned to free-up the sales team’s time to sell 

Skills, Knowledge and Abilities: 

• Strong English communication skills (85% proficiency required) 

• Proficient in MS Office and web-based tools 

• Adaptable to changes in tasks, processes, and work environment 

• Effective communicator with internal and external stakeholders 

• Strong customer relationship management skills 

• Team player with ability to give and receive constructive feedback 

• Process improvement mindset; able to challenge and enhance workflows 

• Strong multitasking and prioritization with sense of urgency 

• Detail-oriented and accurate in execution 

• Quick learner with ability to apply concepts effectively 

• Self-starter, proactive, and resourceful 

• 1+ year customer service or related experience required 

• Sales experience is a plus 

• Flexible and reliable for a consistent Monday–Friday schedule