Export / Import Operator (WFH-Dayshift)

Are you an experienced logistics or freight forwarding professional looking to grow your career in international trade operations?
 
This is an excellent opportunity to join a dynamic, client-focused logistics team supporting international freight operations across air and sea imports and exports. You will gain hands-on exposure to global shipping processes while working with overseas clients and partners in a fast-paced, supportive environment.

We are looking for an Export / Import Operator who is detail-oriented, proactive, and confident managing end-to-end shipment coordination. The ideal candidate is comfortable working with tight deadlines, multiple stakeholders, and a high level of operational accuracy.

In this role, you will work closely with the Operations Manager and Director, playing a key part in ensuring smooth, compliant, and efficient freight movements for our clients.

Your Responsibilities Will Include:

• Arrange bookings with nominated co-loaders and shipping lines as directed by the Manager
• Coordinate the collection and delivery of shipments through approved transport providers and monitor all movements through to completion
• Liaise with overseas agents to ensure smooth handling of all inbound and outbound shipments
• Act as the main point of contact between customers, shipping lines, airlines, and service providers
• Provide timely, proactive, and professional responses to all customer enquiries
• Ensure all shipment updates and pending tasks are followed up promptly
• Prepare, process, and manage shipping documentation including bills of lading, packing lists, dock receipts, and certificates of origin
• Ensure all shipment data, costs, and operational details are accurately entered into the system
• Assist with Customs documentation and compliance requirements
• Ensure full compliance with New Zealand Customs, MPI, and other relevant government regulations
• Provide regular and accurate shipment status updates to clients
• Ensure pre-alerts are processed within required timeframes before shipment arrival or departure
• Coordinate cargo insurance for clients and assist with insurance claims when required
• Maintain adherence to company Operations Manual, policies, and procedures
• Support administrative and operational tasks to ensure efficiency and compliance
• Undertake other duties as reasonably directed by the Director

What We're Looking For:

• At least 2 years' experience in freight forwarding, logistics, or import/export operations
• Experience working with Western clients (NZ, AU, US) is a strong advantage
• CargoWise experience is a plus but not required; willingness to learn is essential
• Strong understanding of shipping processes and documentation
• High attention to detail and accuracy in operational work
• Ability to manage multiple shipments, deadlines, and stakeholders simultaneously
• Strong communication and customer service skills
• Proactive, solution-oriented mindset with ability to work under pressure
• Comfortable working in a structured, compliance-driven environment

Why Join Us?

• Exposure to international freight operations and global clients
• Hands-on training and system support (including CargoWise)
• Opportunity to work with a collaborative and experienced operations team
• Competitive salary aligned with experience
• Supportive work environment with structured processes

Performance Measures:
Your success will be measured by accuracy of shipment processing, timely coordination of deliveries, compliance with documentation requirements, responsiveness to clients, and overall operational efficiency.

Ready to Build Your Career in Logistics?
If you're looking for a role where you can develop strong international freight expertise, work with global clients, and grow within the logistics industry, we'd love to hear from you.

Apply now, complete our Pre-screening Test https://forms.gle/6tXg3DfqhCshXbJ3A to be prioritized, and receive a 10K signing bonus! Take this opportunity to showcase your skills, make an impact, and elevate your career to the next level.