Network Engineer (L2/L3)

Unleash Your Talents with Us!

Hi there, our future Network Engineer! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As a Network Engineer, you will lead operational best practices, maintain documentation, and support problem solving while mentoring team members. You will handle service requests, BAU network/security appliance upgrades, and incident troubleshooting for Corporate and Managed Services customers. You will also work with external vendors on fault analysis, participate in projects and on-call rotations, and assist in enhancing the Managed Network Service product.

Key responsibilities for this role include:

• Leading by example:

  • Operational change control

  • Updating and maintaining network documentation

  • Time management and building stakeholder relationships

  • Problem-solving and analysis-driven investigation

• Mentoring team members to enable superior performance

• Customer service delivery through service request fulfilment

• Business-As-Usual initiatives, including installation and upgrade of network and security appliances

• Troubleshooting and escalation of Incident and Problem cases for Corporate and Managed Services customers

• Analysing faults raised with external vendors and recommending appropriate measures

• Participation in project-related activities

• Participation in an On-Call Roster.

• Assist with the development, support, and evolution of the Managed Network Service product.

Successful candidates must have:

As a suitable candidate, you will hold a related qualification and Cisco CCNP certificate or equivalent, with:

• 7 years in the IT services industry, ideally with a Managed Services Provider

• At least 4 years of hands-on L2 Network troubleshooting and engineering experience

• Deep understanding of TCP/IP, IP Routing and Switching, IPSec and Network Security

• Experience managing/operating:

  • A Cisco Meraki network

  • FortiManager and Fortigate firewalls

  • Panorama and Palo Alto firewalls

  • Azure Networking experience

  • Remote connectivity via SSL and IPSec VPNs

• Excellent interpersonal skills and experience

• Excellent written and verbal communication skills

• Ability to develop a relationship with the client

• Ability to work alone, or as part of a team.

• Professional attitude

• Professional in appearance and presentation

• Ability to manage time and prioritize activities

• Strong Analytical skills

As an ideal candidate, you will also have the following skills:

• Experience with:

  • VoIP

  • AWS

  • Python

• Other relevant Industry Certification:

  • Palo Alto

  • Fortinet

  • Meraki

  • AWS

  • Azure

  • F5

• Proactive identification and management of any potential issues

• Degree qualified within an appropriate discipline

• Experience building or designing scalable private/public cloud Network solutions
  

Work Arrangements:

• Schedule: 6:00 AM - 3:00 PM (Philippine Time)

• Work Setup: Hybrid

• Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?

At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.

• Career Growth & Development: Work alongside international clients and gain valuable experience.

• Work-Life Balance: Our innovative activities, open communication channels and commitment to incclusivity make everyday exciting and rewarding!

• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

Your seat awaits! Be part of our thriving team and CLICK APPLY!