IT Support Specialist
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- Acts as the routine contact point, receiving and handling requests for support in hardware and software issues
- Responds to a broad range of IT service requests for support by providing information to fulfill requests or enable resolution
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Records details of all components that have been installed and removed
- Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues
- Contributes to creation of support documentation
- Carries out maintenance and upgrades to ensure current systems are updated and running smoothly.
- Supports research efforts in assessing needs and costs for upgrades or purchase of hardware, software or equipment.
- Support in executing IT developments (system modifications, updates, upgrades, migrations, etc.) according to established timeframes
- Applies and maintains specific security controls as required by organisational policy and local risk assessments.
- Supports investigation of suspected attacks and security breaches.
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