Global Wellness and Resiliency Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The TaskUs Wellness & Resiliency Program is a unique support service provided to our employees, globally. We are looking for a Global Wellness & Resiliency Lead to oversee all aspects of this program globally for a strategic account. This position will report into the Global Director for Wellness and Resiliency, Strategic Account. Think of yourself as a strategic leader whose primary responsibility is to align the Wellness operations across departments to ensure program delivery, globally, at each stage of the employee life cycle. You are a transformative change-agent who excels at building and maintaining relationships. This person will be responsible for bridging the gap between different regions of the globe, specifically making sure that best practices are flowing from region to region to drive shared success.

Imagine yourself going to work with one thing on your mind: improving the wellbeing of employees. We’re looking for people who are passionate and have the desire to build solid relationships with others. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. Additionally, you will develop the materials and manage the Strategic Account Review sessions with key clients which include wellness scorecards, advanced planning sessions, presentation formats, and multi-year strategic plan outcomes. You will also own the reporting and updates on wellness initiatives and vision. We also need someone with hands-on experience with client deliverables in a fast-paced environment.

Responsibilities Include:

• Lead and manage wellness initiatives and oversee end-to-end Wellness and Resiliency functions for a global client

• Ensure wellness initiatives are aligned with the client’s Statement of Work

• Partner consistently with TaskUs Client Services and Operations personnel as one team

• Serve as the main point of contact for the client’s wellness department leaders and other stakeholders

• Evaluate and review Wellness programming regularly to ensure compliance and quality control

• Initiate specific programs, activities and projects between and among sites related to wellness

• Gather data to report to the Director of Research and Data Analytics for Resiliency and other key stakeholders

• Partner with stakeholders across multiple departments, sites, and geographies to promote wellness and resiliency initiatives and requirements  

• Support business reviews with thought leadership and present growth opportunities in this forum

• Lead audit and compliance reviews, prepares presentation decks in partnership with Data and Research Team

• Represent the department in client facing meetings and events

• Socialize and implement future or changing client requirements regarding wellness

• Design and facilitate advanced and more complex (leadership, customized) wellness sessions and initiatives

• Offer solutions utilizing persuasive themes and effective project management strategies

• Develop a deep understanding of the TaskUs portfolio of Services and Solutions and articulate these to the client 

• Establish goals, analyze growth and provide accurate/complete submission of required progress reports, forecasts and status of opportunities within wellness

• Tackle complex challenges in ambiguous space and pursue new avenues of solutions or partnerships when appropriate

• Develop strategic visions and plans for the account, and rally the team to execute

• Identify account growth opportunities and collaborate with stakeholders to ensure growth

Minimum Qualifications:

• Masters Degree in Psychology, Social Work, Counselling, or similar tracks

• Licensed mental health professional

• Minimum 10 years experience in mental health

• Minimum 5 years experience of people management and supervision

• Minimum 2 years experience managing international teams

• Flexible with work hours in order to support client meetings or senior-level visits across geographical locations and time zones

• Exceptional presentation acumen and experience

• Superior strategic thinking and problem solving skills

• Outstanding organizational skills

• Forward-thinking and growth mindset with the ability to adapt and scaleOutstanding communication skills, with strong emphasis on listening skills

• Excellent interpersonal and leadership skills

• High level of discretion and confidentiality 

• Ability to travel up to 25% of the time, both domestically and internationally.

• Energetic and self-motivated

• Able to work both independently and on a team

• Drive for excellence and quality

Preferred Qualifications

• Experience working with stakeholders managing customer care, call center, and/or back office operations

• Experience presenting and leading discussions at the VP-, and C-level regarding negotiations, business development, and relationship management

• Experience presenting clinical or health research and data to a non-technical audience

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.