Technical Support Engineer
Lightstream8 Corp.
₱20,000 – ₱30,000 per month
Technical Support Engineer
Provide frontline technical support, diagnose and resolve hardware, software, and network issues, and ensure client satisfaction. Handle escalations, perform maintenance, and participate in on-call rotations while adhering to company standards.
Key Responsibilities:
- Provide first-level support via phone, email, and on-site visits.
- Diagnose and resolve IT-related issues; escalate complex cases.
- Maintain service records and conduct system maintenance.
- Educate clients on best practices and preventive measures.
- Collaborate with teams to ensure smooth service delivery.
- Stay updated on emerging technologies and obtain certifications.
Preferred Certification:
Huawei Datacom, Cybersecurity, or Infrastructure (Server, Storage, Virtualization).
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What can I earn as a Technical Support Engineer
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