Hotel Manager

• Tersedia jam fleksibel
• Diperlukan lebih dari 4 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Gaji yang diinginkan: $8,000,000 per bulan
• Mulai segera tersedia

Position Title: Operational Villa Manager 

Reports To: Director 

Purpose & Objectives

- To oversee the day-to-day operations of Ubuntu Bali, ensuring seamless coordination among departments to deliver exceptional guest experiences. 

- To act as a key point of contact for both guests and staff, fostering an organized, efficient, and positive workplace. 

- To ensure all operational aspects align with the mission and standards of Ubuntu Bali as a yoga retreat and healthy lifestyle center. 

Key Responsibilities

1. Operations Management 

- Supervise daily operations across all departments, including reception, housekeeping, garden, maintenance, and the café. 

- Ensure property readiness for guests, including cleanliness, functionality, and aesthetic appeal. 

- Monitor and improve workflows to enhance efficiency and service delivery. 

2. Staff Supervision & Coordination 

- Create and manage staff schedules to ensure adequate coverage for all roles.

- Conduct regular meetings with department heads to address issues, plan activities, and align team goals. 

- Act as a mentor and provide guidance to staff, promoting a collaborative and supportive team environment. 

3. Guest Relations

- Serve as the escalation point for guest inquiries or complaints that cannot be resolved by front desk staff. 

- Ensure guest satisfaction through proactive communication and service delivery. 

- Oversee boutique operations and assist in sales and inventory tracking as needed. 

- Cover reception on the days Reception staff is off.

4. Training & Development 

- Identify training needs across departments and organize skill-building sessions. 

- Develop cross-training programs to allow staff to assist in other roles, especially reception and guest services. 

5. Administrative Duties 

- Track and report daily revenue, expenses, and operational metrics to the Director. 

- Assist in recruitment, onboarding, and performance evaluations of staff. 

- Maintain organized records of guest feedback, incidents, and operational improvements. 

6. Emergency Management

- Respond promptly to operational emergencies, coordinating with staff to resolve issues. 

- Manage relationships with contractors and vendors to address specialized repair or maintenance needs.