Team Leaders / Team Managers

Details

TASKSEVERYDAY

World's leading Virtual Assistant and customer service company since 2003. Featured on CNN, CBC and a lot of media for our services. With offices around the Globe and headquartered in the US & offices at India and Philippines

We are looking for:

TEAM LEADERS / TEAM MANAGERS / OPERATIONS MANAGERS

Core Responsibilities:

• Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Ensure compliance with all established policies and procedures.
• Assist and work directly with top management.
• Integral in crafting new policies, work as a problem solver, offer expert guidance to all team members, and be ready to roll up his/her sleeves to do any work anytime.
• Evaluates direct reports and provides formal counselling and mentoring to staff
• Develop individual & team goals and implement plans to carry out objectives
• Maximizes potential of subordinates through coaching, development and effective performance management methods.
• Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage & training, provision of excellent clientele service.
• Oversee and direct the activities of a number of processes & campaigns along with team lead & staff assigned to the campaign.
• Responsible for communication of strategy, initiatives and performance metrics.
• Defines and manages group/team structures and resource levels to support business needs.
• Proactive in delivering work, tracking client issues and maintaining all correspondence and issue resolution.
• Works with Operations Manager for TM/TL roles in workforce planning by examining business needs, investigating and evaluating staff scheduling, preparing and allocating staff resources.
• Seeks to continually improve service delivery by reviewing team performance.
• Effectively address any performance issue and work with OM and HR for recommendation and implement any necessary corrective actions.

Job Qualifications:

• A graduate of any Bachelor’s Degree
• Naturally great with people especially on phones
• At least 3 years(s) of working experience in the related field is required for this position; preferably Program manager / Assistant Manager/ Operation Manager specializing in BPO operations and management
• At least 1-2 years Team Lead Official experience
• Strong computer skills required, especially using MS office applications.
• Ability to multi-task and work in a fast paced environment, problem solving and analytical skills.
• Ability to think logically, communicate clearly with a wide range of users on a wide range of issues.
• Strong organizational, analytics and managerial skills
• Ability to build productive business relationships with teams and clients.
• Ability to self-manage, self-motivate and be accountable for assignments and related deadlines.
• Proactive and competent with strong presentation skills.