Front Desk Officer / Concierge / Receptionist - Makati
We are looking for customer-centric and motivated Front Desk Officers who have exceptional customer service skills and are passionate about providing a seamless and enjoyable experience for our valued clients. As a Front Desk Officer, you will play a crucial role in greeting clients, managing appointments, handling inquiries, and maintaining a welcoming and professional atmosphere.
Key Responsibilities:
Anticipate and address client needs and concerns proactively, striving to exceed their expectations and create memorable experiences.
Schedule appointments accurately, ensuring optimal utilization of available resources and minimizing scheduling conflicts.
Handle clients’ inquiries / concerns and daily schedules of the center
Process payments, handle cash transactions accurately and efficiently.
Coordinate with other team members, including Therapists, to ensure smooth operation and timely delivery of services.
Assist with administrative tasks, such as filing, data entry, and managing client records, to support the overall efficiency of the business.
Qualifications:
- Must be a 4-year graduate of Bachelor of Science in Hotel/Restaurant Management, Tourism or its equivalent.
- With at least one (1) year related experience as a FRONTLINER IN THE HOTEL INDUSTRY, a definite advantage
- Excellent interpersonal, customer service and communication skills, with the ability to interact with clients and colleagues in a friendly and professional manner.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer skills, including experience with booking software, Microsoft Office, and basic administrative tasks.
- Positive attitude, team-oriented mindset, and willingness to contribute to a collaborative and supportive work culture.
Perks and Benefits:
- Commission on top of basic pay
- Medical/Health Insurance upon start date
- Life Insurance upon start date
- Paid holiday, Vacation, Sick and Maternity Leaves
- Dental Benefit
- Day Shift Schedule
- Training and development opportunities to enhance your skills and advance your career in the beauty and wellness industry.
- Friendly and supportive work environment with a focus on work-life balance
- Opportunity to be part of a growing company and make a positive impact on clients' lives
How to Apply:
If you are a customer-focused individual with a passion for delivering exceptional service and creating memorable experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to welcoming you to our team!
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- Do you have customer service experience?
- How many years' experience do you have as a Front Desk Officer?
- Which of the following Microsoft Office products are you experienced with?
Company profile
Trailblazer. Leader. Game-changer. Now clocking four decades of proven expertise, the Marie France Group of Companies remains the leading provider of innovative slimming, skin care, and hair & scalp care solutions in the Philippines. Under the group’s umbrella are three of the most trusted names in the country: Marie France, Facial Care Centre, and Svenson.
Svenson started its operations in 1981 and was the first to offer technologically advanced non-invasive hair loss treatments. It has a complete range of solutions to cover all stages of hair loss. Whether a client needs scalp corrective therapies, or anti-hair loss treatments, or a hair transplant, or the most advanced hair replacement systems, Svenson has tried-and-tested solutions for all.
Facial Care Centre followed in 1983, quickly setting itself apart from other skin care centers by exclusively offering premium non-invasive anti-aging and skin rejuvenating treatments. Using only the best practices and techniques, Facial Care is dedicated to giving clients visible, transformative results – naturally and beautifully.
And finally in 1985, Marie France was established, completely revolutionizing the Filipinos’ perspective on slimming, health and wellness. It trailblazed a scientific approach to weight loss with a focus on nutrition and overall health, introducing many non-surgical slimming breakthroughs, including the cold wrap Fat Mobilization System (FMS), cryolipolysis, laser lipo, and functional magnetic stimulation.
Currently with 28 branches in 12 locations all over Metro Manila, Pampanga and Cebu, more branch expansions nationwide are on the horizon. With our clients at the heart of everything we do, the Marie France group is all about beauty solutions that rebuild, restore and transform.
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