Spanish Speaking Customer Service Representative
About the role
This is an exciting opportunity to join Infinx Health Philippines, a leading provider of innovative healthcare solutions, as a Spanish Speaking Customer Service Representative. In this full-time, office-based role located in Quezon City, Metro Manila, you will be responsible for delivering exceptional customer service to our clients in Spain and Latin America.
What you'll be doing
- Handle incoming customer calls and queries in Spanish, providing professional and efficient assistance
- Should also open to handle English calls if needed.
- Accurately document and track customer interactions and follow up as needed
- Identify and escalate any complex issues to the appropriate team for resolution
- Suggest process improvements and contribute to the enhancement of the customer experience
- Maintain a positive, helpful and courteous attitude at all times
What we're looking for
- Fluency in both Spanish and English, with excellent communication skills
- At least 1 year of experience in a customer-facing or call center environment
- Strong problem-solving and conflict resolution skills
- Ability to work well in a team and adapt to changing priorities
- Keen attention to detail and a commitment to providing high-quality service
What we offer
At Infinx Health Philippines, we are committed to creating a supportive and collaborative work environment that empowers our employees to thrive. You'll enjoy a competitive salary, opportunities for career development, and a range of benefits including health insurance, retirement planning, and wellness initiatives. We also offer a flexible work culture that values work-life balance.
About us
Infinx Health Philippines is a leading provider of innovative healthcare solutions, serving clients in the United States, Spain, and Latin America. Our mission is to transform the healthcare industry through technology-driven solutions that improve patient outcomes and streamline operations. With a talented and diverse team, we are driving progress in the healthcare sector and making a positive impact on the communities we serve.
Apply now to join our team as a Spanish Speaking Customer Service Representative and be a part of our exciting journey.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a customer services representative?
- How would you rate your Spanish language skills?
- Do you have customer service experience?
- Have you worked in a call centre before?
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