CSR Voice & Non Voice. Dayshift. 55k. Work From Home

Dayshift. Work From Home. Php 55,000 Salary

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for handling customer inquiries, resolving complaints, and providing excellent service to ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a positive attitude.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person.

Provide information about products, services, and company policies.

Resolve customer complaints efficiently and professionally.

Process orders, returns, and exchanges as needed.

Maintain accurate customer records in the system.

Follow up with customers to ensure issue resolution and satisfaction.

Escalate complex issues to the appropriate department.

Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

Stay up-to-date with company products, promotions, and policies.