IT Support Engineer I Iloilo (OPEN FOR FRESH GRADUATES)
I. PURPOSE
The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
II. DUTIES AND RESPONSIBILITIES
• Technical Support:
o Provide first-line support for client technical issues via phone, email, or onsite visits
o Troubleshoot and resolve hardware, software, and connectivity issues efficiently
o Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up o Ensure client service level agreements (SLAs) are met consistently
• Documentation:
o Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
o Contribute to creating and updating knowledge base articles and user guides
• Customer Service:
o Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
o Communicate technical information clearly even with non-technical users
o Build and maintain positive relationships with clients and team members
III. QUALIFICATIONS
A. Minimum Education
• Bachelor’s degree in Information Technology, ECE, Computer Science, or a related field
B. Minimum Experience/Training
• Preferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply
C. Competency
• Technical Skills:
o Basic knowledge of IT systems and troubleshooting methodologies
o Familiarity with a broad range of IT hardware and software solutions
• Soft Skills:
o Strong problem-solving and analytical skills
o Excellent verbal and written communication skills
o Ability to work independently and as part of a team
• Should possess a valid driver’s license with motorcycle eligibility
IV. WORKING CONDITIONS
o Combination of remote and onsite work, depending on client needs
o May require travel to client locations
o Flexible working hours to address urgent technical issues when needed
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- Do you have a valid Philippine driver's licence?
Company profile
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
OUR AFFILIATES
TRENDS AND TECHNOLOGIES
Trends' commitment to customer success ensures the best technology-enabled services for every need, from conceptualization to design and engineering, project management, implementation, training and after-sales support.
TECHNOLOGIES SPECIALIST, INC.
TSI offers end-to-end solutions for Structured Cabling System, Security & Surveillance System, Fire Alarm & Detection System, Voice Evacuation System, Background Music System and Electrical Distribution System.
HOUSE OF MAHARLIKA
Tailored to pique your senses, the House of Maharlika is envisioned to provide a multi-sensory experience that creates lasting memories.
GOLDTELECOMM SPECIALIST, INC.
GSI focuses on Telecommunication Installation and Maintenance, Outside Plant Construction and Maintenance, and Subscriber Line Installation and Repair.
iSYNERGY
iSynergy was conceptualized and established as an end-to-end information technology-enabled office fit-out services provider with the objective of providing clients with all the essentials in one package for their work place, new or refreshed.
Visit our website to get to know more about us: https://www.tgi.com.ph/
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