Front Desk Associate
Posted 1d ago
- Perform all check-in and check-out tasks.
- Ensures cleanliness in the front desk area and lobby.
- Accommodates inquiries, guest request and other concerns in a professional and courteous manner.
- Administer all reservations, cancellations and no-shows in-line with the company policy.
- Attends to guest complains and concerns.
- Accepting of payments.
- Accomplish sales report.
- Ensures privacy and confidentiality of guest.
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Liaise with Housekeeping Staff to ensure all rooms and public areas are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- Carry-out instructions from the immediate supervisor and/or from the head office.
- Performs other job related duties as assigned
Employer questions
Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Front Desk Assistant?
- Do you have customer service experience?
- How would you rate your English language skills?
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