Customer Service Representative (Healthcare Experience Required)

We are a dynamic and fast-growing company specializing in Prior-authorization, insurance verification and appointment scheduling. We are committed to providing exceptional customer service and ensuring that our clients receive the highest level of care. We are looking for a dedicated Customer Service Representative with healthcare experience to join our team, who is willing to work in the office.

Key Responsibilities:

• Provide exceptional service to clients, patients, and healthcare professionals via phone and email.
• Handle inquiries related to healthcare services, insurance claims, appointment scheduling, and medical information.
• Maintain accurate records of interactions and follow up as needed to ensure customer satisfaction.
• Work with internal teams to resolve any patient concerns and ensure a smooth customer experience.
• Assist with patient inquiries about billing, insurance coverage, and treatment options.
• Ensure compliance with all healthcare privacy regulations (e.g., HIPAA) and company policies.
• Stay up-to-date with the company’s services, policies, and healthcare industry standards.

Qualifications:

• 2+ years of customer service experience, ideally within the healthcare industry.
• Strong communication skills, both written and verbal.
• Experience with healthcare systems, insurance processes, and appointment scheduling.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Detail-oriented, empathetic, and patient-focused.
• Proficient with CRM systems, MS Office, and healthcare-related software.
• Willingness to work in the office at General Maxilom Avenue, Cebu City.

Preferred Qualifications:

• Experience working in a healthcare call center or medical office.

How to Apply:
If you have a passion for healthcare and customer service, we’d love to hear from you! Please send your resume and 1minute introduction video to recruiter@hirebiz.com.